Hardworking, detail-oriented professional with expertise in training, developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Skilled at working closely with all levels of management to ensure smooth operations. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
Work History
Medical Billing Supervisor
ModuleMD
8359 Office Park Dr, Grand Blanc MI 48439
06.2011 - Current
Supervise medical billers by providing guidance and training along with helping them research denials.
Collaborate with other depts like Programming, IT, and Client Services.
Went on location for training and meetings to offices.
Helped with enhancement & improvement ideas, "thinking outside the box".
Created daily reports to help reach KPI goals & Productivity Levels.
New Implementation Process with meetings & training.
Provider customer service support to patients as well as our software and billing clients.
Post manual and electronic payments. Also set up the process with our clearinghouse.
Work insurance and patient A/R as well as collections.
Research and resolve complex claims and appealed.
Analyze trends in denials or areas for improvement. Communicate with the providers any incomplete or unclear information.
Cash Posting Specialist
Cadillac Mercy Hospital
Cadillac, MI
06.2005 - 06.2011
Started in Pathology Department working in the Lab.
Adding specimens to the computer for the pathologists.
Also Transcribed pathology reports.
Moved over to Billing Dept as a cash poster.
Posted for Insurance and Self pay patients.
Created Procedure & Processes and maintained them.
Scanned in years worth of paperwork to go digital.
Education
Associate of Applied Science - Medical Transcription
Baker College
Cadillac, MI
06.2005
Skills
Customer Service
Critical Thinking
Complex Problem-Solving
Multitasking Abilities
Computer Skills
Flexible and Adaptable
Attention to Detail
Microsoft Office
9-Key Keyboard
References
Available Upon Request
Timeline
Medical Billing Supervisor
ModuleMD
06.2011 - Current
Cash Posting Specialist
Cadillac Mercy Hospital
06.2005 - 06.2011
Associate of Applied Science - Medical Transcription