Raef Girgis
Hialeah,FL
Summary
Engaging customer service professional with 6 years of experience responding to all types of customers' inquiries. Skilled at training staff to the highest standards. Seeking an environment that will challenge my problem solving, communication and leadership skills.
Overview
16
16
years of professional experience
Work History
Shipping and receiving Coordinator
Biorep technologies
01.2022 - Current
- Receiving 100+ incoming merchandise physically and adding it to inventory to be shipped
Fulfillment Associate
Amazon
08.2019 - 01.2022
- Searched for pallets and products that were delivered but not located in the system
- Reset of 20+ faulty drives on the robotic designated area.
Chat support
Careem ride share
03.2018 - 11.2019
- Booked trips for 30+ customers
- Adjusted trip fees that were miscalculated
- Managed escalations due to any inconvenient situation that occurred during a trip.
Telemarketing Agent
Centro Global Solutions
05.2017 - 10.2017
- Telemarketing back brace and elbow brace for senior patients
- Contacted doctor's office to confirm patient's information and insurance details.
Chef Server
Trattoria pampered
09.2009 - 07.2015
- Managed a 60+ seat restaurant
- Trained new staff on customer service skills, food, and beverage knowledge and on health and safety standards
- Coordinated between back-end and front-end staff
- Responsible for all incoming inventory.
Customer service Agent
Vodafone
05.2008 - 09.2009
- Advised customers to upgrade their cell phones and chose a suitable package
- Informed customers with the time frame of a service outage and which areas.
Education
Bachelor's degree in Civil Engineering -
FIU
MIAMI, FLORIDA04.2024
Associate of Arts -
Miami Dade college
MIAMI, FLORIDA04.2012
Bachelor's degree in Biomedical and System Engineering -
EL SHROUK ACADEMY
CAIRO, EGYPT05.2008
Skills
- Data Analysis
- AutoCad (Intermediate)
- Microsoft Office (Excellent)
- Management
Languages
Bilingual - fluent in English and Arabic
Projects
Basala Bridge Competition
Timeline
Shipping and receiving Coordinator
Biorep technologies
01.2022 - Current
Fulfillment Associate
Amazon
08.2019 - 01.2022
Chat support
Careem ride share
03.2018 - 11.2019
Telemarketing Agent
Centro Global Solutions
05.2017 - 10.2017
Chef Server
Trattoria pampered
09.2009 - 07.2015
Customer service Agent
Vodafone
05.2008 - 09.2009
Bachelor's degree in Civil Engineering -
FIU
Associate of Arts -
Miami Dade college
Bachelor's degree in Biomedical and System Engineering -
EL SHROUK ACADEMY
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