Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raegan Grundy

Katy,TX

Summary

Registered Behavior Technician and Pharmacy Technician with two years of experience delivering exceptional patient support in healthcare settings. Proficient in applied behavior analysis and data collection, effectively driving positive outcomes for clients. Demonstrated ability to collaborate with multidisciplinary teams to enhance service quality and optimize workflows. Committed to maintaining confidentiality and providing outstanding customer service, ensuring a seamless experience for all stakeholders. Passionate about contributing to improved patient care through attentive service and effective communication.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work History

Registered Behavior Technician

Centria Healthcare
Katy, TX
05.2024 - 08.2025
  • Assisted in implementing behavior intervention plans under supervision.
  • Observed and documented client behaviors to track progress effectively.
  • Engaged clients through structured activities to promote skill development.
  • Collaborated with clinical teams to support client needs and goals.
  • Collaborated with multidisciplinary teams to enhance service delivery.

Pharmacy Customer Service Associate

Walgreens
Katy, Texas
12.2022 - 08.2025
  • Assisted customers with prescription inquiries and medication information, ensuring clarity and accuracy.
  • Processed customer transactions promptly while maintaining compliance with pharmacy regulations.
  • Managed inventory levels by tracking medications and supplies, contributing to effective stock management.
  • Collaborated with pharmacists to address patient needs and enhance service delivery efficiency.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Collaborated with team members to streamline communication processes, improving response times.
  • Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
  • Monitored inventory levels and coordinated with management for restocking as needed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Pharmacy Technician

Walgreens
Colorado Springs, Colorado
10.2023 - 02.2024
  • Processed and dispensed medications accurately to patients, ensuring compliance with safety protocols.
  • Assisted pharmacists in managing inventory levels, including ordering and restocking pharmaceuticals.
  • Maintained patient confidentiality while providing exceptional customer service at the pharmacy counter.
  • Supported medication therapy management by verifying prescriptions for accuracy and completeness.
  • Collaborated with healthcare professionals to resolve prescription discrepancies and ensure optimal care delivery.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Processed prescriptions accurately under pharmacist supervision.

Education

Some College (No Degree) - Biology

University of Colorado At Colorado Springs
Colorado Springs, CO

Certified Pharmacy Technician - Pharmacology

Miller Career And Technology Center
Katy, TX
08.2022 - 05.2023

Katy High School
Katy, TX

Skills

  • Behavior intervention planning
  • Data documentation
  • Client engagement
  • Pharmacy operations
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • First Aid/CPR
  • Patient confidentiality
  • Teamwork
  • Observation Skills

Certification

  • Registered behavior technician

BACB certified: Feb 2025-Feb 2026

  • CPR/AED

American Red Cross: June 2024-June 2026

  • Certified pharmacy technician

PTCB: Oct 2023-Oct 2025

Timeline

Registered Behavior Technician

Centria Healthcare
05.2024 - 08.2025

Pharmacy Technician

Walgreens
10.2023 - 02.2024

Pharmacy Customer Service Associate

Walgreens
12.2022 - 08.2025

Certified Pharmacy Technician - Pharmacology

Miller Career And Technology Center
08.2022 - 05.2023

Some College (No Degree) - Biology

University of Colorado At Colorado Springs

Katy High School

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