Raegan Hammons
Toledo
Summary
Dynamic and customer-focused professional with extensive experience at Yankee Candle, excelling in cash handling and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining store visual appeal and fostering repeat business, while adeptly managing high-pressure situations with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Second Assistant Manager
Yankee Candle
Toledo
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Receptionist
Toledo Yoga
Toledo
08.2024 - Current
- Managed appointment scheduling for yoga classes and private sessions.
- Answered phone calls and responded to client inquiries promptly.
- Maintained cleanliness and organization of reception area and waiting room.
- Assisted instructors with class preparation and setup as needed.
- Provided information about programs, services, and membership options to clients.
- Cultivated a positive environment through effective communication with clients and staff.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Restaurant Hostess
Sidelines Sports Bar and Grille
08.2022 - 02.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted guests warmly and guided them to appropriate seating areas.
- Managed reservation system to ensure efficient guest flow during peak hours.
- Collaborated with servers and kitchen staff for smooth dining experiences.
Education
High School Diploma -
Whitmer High School
Toledo, OH05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Flexible Schedule
- Cash Handling
- Stocking and Receiving
- Sales expertise
- Product Sales
- Customer relationship management
- Attention to detail
- Stress management
Certification
Yoga Instructor, Toledo Yoga 2025
Timeline
Front Desk Receptionist
Toledo Yoga
08.2024 - Current
Second Assistant Manager
Yankee Candle
06.2023 - Current
Restaurant Hostess
Sidelines Sports Bar and Grille
08.2022 - 02.2023
High School Diploma -
Whitmer High School