Summary
Overview
Work History
Education
Skills
Timeline
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RAEGAN HOFF

Brookings,SD

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Youth Developmental Professional

Boys and Girls Club of Moody County
01.2024 - Current
  • Developed and implemented engaging programs promoting social skills and teamwork among youth.
  • Trained new staff on program procedures and best practices in youth engagement strategies.
  • Coordinated recreational activities encouraging physical fitness and healthy lifestyles.
  • Mentored youth in goal-setting, fostering resilience and self-confidence.

Office Manager

Wild Water West Waterpark
05.2024 - 09.2024
  • Managed daily office operations, ensuring efficient workflow and resource allocation.
  • Coordinated scheduling for staff, optimizing coverage during peak waterpark hours.
  • Oversaw inventory management, tracking supplies and ordering materials as needed.
  • Developed training materials for new hires to streamline onboarding processes.
  • Maintained records and documentation to ensure compliance with safety regulations.

Supervisor/Instructor – Lead Lifeguard

Wild Water West Waterpark
06.2021 - 08.2023
  • Supervised daily operations, ensuring staff adherence to safety protocols and customer service standards.
  • Trained and mentored team members on waterpark procedures and guest engagement techniques.
  • Coordinated staffing schedules to optimize coverage during peak attendance periods.
  • Developed training materials to enhance employee onboarding experience and knowledge retention.
  • Collaborated with management on strategic planning initiatives to improve overall park performance.

Receptionist

AmericInn Hotel
05.2020 - 08.2020
  • Greeted guests and managed check-in/check-out processes efficiently.
  • Handled phone inquiries, providing information about hotel services and amenities.
  • Processed reservations using property management system to ensure accuracy.
  • Resolved guest complaints promptly, enhancing overall satisfaction levels.

Education

Bachelor of Science - Business Economics, Management, Human Resources

South Dakota State University
Brookings, SD
05-2026

Skills

  • Restorative practices
  • Positive reinforcement
  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication

Timeline

Office Manager

Wild Water West Waterpark
05.2024 - 09.2024

Youth Developmental Professional

Boys and Girls Club of Moody County
01.2024 - Current

Supervisor/Instructor – Lead Lifeguard

Wild Water West Waterpark
06.2021 - 08.2023

Receptionist

AmericInn Hotel
05.2020 - 08.2020

Bachelor of Science - Business Economics, Management, Human Resources

South Dakota State University

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RAEGAN HOFF