Summary
Overview
Work History
Education
Skills
Timeline
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Raegan Niedbala

Chicago

Summary

Determined and energetic professional with a strong background in digital consulting, customer service, and front-facing client engagement. Proven ability to manage complex projects, build lasting relationships, and resolve challenges efficiently. Adept at coordinating cross-functional communication and delivering data-driven solutions with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Digital Marketing Consultant

Shift Digital
06.2023 - 07.2024
  • Managed web functionality and compliance for 30+ Toyota Southeast region dealerships
  • Resolved 20–50 monthly Tier 3 website cases with 95% success
  • Performed market research to inform content and targeting strategy
  • Triaged issues (inventory, billing, UX errors) for rapid resolution
  • Reduced bounce rates by optimizing website layout and structure
  • Built strong dealer relationships to minimize churn and increase satisfaction
  • Served as liaison between Tier 3 clients and Tier 1 Toyota leadership
  • Achieved 90%+ dealership compliance by resolving disputes within 24 hours
  • Delivered campaign performance reports with actionable insights

Guest Service Associate

Douglas J Aveda Institute
09.2021 - 05.2023
  • Oversaw fast-paced front desk operations and responded to guests’ needs to increase customer satisfaction
  • Welcomed guests on arrival professionally and friendly approach
  • Actively listened to preferences to advise on extensive service menu
  • Made reservations via phone, email and in-person verifying and updating guest account details accordingly
  • Performed cash-handling and financial transactions to accurately apply promotions and check guests out
  • Resolved guest complaints and discrepancies promptly and courteously

Hostess

Oakland Hills Country Club
04.2021 - 08.2021
  • Answered customer questions about hours, seating, and menu information
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times

Education

Bachelor of Science - Advertising Management

Michigan State University
East Lansing, MI
12-2022

Skills

  • Client Relations & Communication
  • Market Research & Reporting
  • Problem-Solving
  • Microsoft Office & Salesforce
  • Research
  • Social media
  • Web & Compliance Management
  • Multitask
  • Detail-oriented
  • Time management
  • Collaboration
  • Digital Marketing Support

Timeline

Digital Marketing Consultant

Shift Digital
06.2023 - 07.2024

Guest Service Associate

Douglas J Aveda Institute
09.2021 - 05.2023

Hostess

Oakland Hills Country Club
04.2021 - 08.2021

Bachelor of Science - Advertising Management

Michigan State University

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Raegan Niedbala