Raegan Singleton
Utica,MI
Summary
I am a recent graduate of Wayne State University. I am also a dedicated and compassionate professional with a degree in Public Health and diverse experience across healthcare, behavioral support, and client services. Skilled in behavior analysis, client care, and medical administration, with a strong foundation in public health principles. Proven ability to provide support in various settings, from behavioral health interventions as a Behavior Technician to medical office management as a Medical Receptionist. Experienced in donor relations and support as a Donor Support Technician and Advisor, with excellent communication, organizational, and interpersonal skills. Committed to improving the well-being of individuals and communities through effective healthcare service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Inspire Autism
Troy , MI
03.2024 - Current
- Implement behavior intervention plans (BIPs) under the guidance of Board Certified Behavior Analysts (BCBAs).
- Use ABA techniques to teach and reinforce appropriate behaviors and skills to children and adults with autism.
- Collect and record data on client behavior, progress, and challenges during each session.
- Work one-on-one with clients in various settings, including home, school, and community environments.
- Provide positive reinforcement and encourage engagement in target behaviors, ensuring consistency and accuracy.
- Assist in the development and modification of treatment goals and strategies in collaboration with the BCBA.
- Monitor and report any significant changes in behavior, progress, or concerns to the clinical team.
- Provide family training and support to ensure the generalization of skills across environments.
- Maintain confidentiality and adhere to ethical standards, following all HIPAA and client privacy guidelines.
- Ensure a safe and supportive environment, following safety protocols and managing challenging behaviors when necessary.
- Participate in team meetings and contribute to discussions regarding treatment plans and client progress.
Medical Receptionist
CSL Plasma
Pontiac, MI
03.2022 - 10.2023
- As a Medical Receptionist at CSL Plasma, I provide exceptional customer service and administrative support, ensuring smooth operations within the plasma donation center. I manage donor appointments, verify documentation, assist with registration, and ensure compliance with all medical and regulatory guidelines.
- Greet and check in plasma donors, verifying their identity and ensuring they have all necessary documentation for the donation process.
- Schedule donor appointments, manage calendars, and maintain accurate records of appointments to optimize donor flow.
- Assist donors in completing health questionnaires and ensure their information is accurately entered into the system.
- Communicate with donors, medical staff, and other team members to ensure a smooth and efficient donation process.
- Maintain donor records, file documentation, and ensure confidentiality in accordance with HIPAA regulations.
- Process payments and provide information regarding compensation for donations when applicable.
- Answer phone calls, emails, and provide information regarding the donation process, eligibility requirements, and center policies.
- Ensure compliance with safety and health standards by verifying donor eligibility and reviewing medical history.
- Perform general administrative duties, including filing, organizing, and maintaining a clean and efficient reception area.
- Address donor concerns or questions, providing assistance and referring to medical staff
Donor Support Technician
CSL Plasma
05.2021 - 07.2022
- Greet and check in plasma donors, ensuring accurate identification and proper documentation before the donation process.
- Conduct donor eligibility screenings, including health history reviews, physical assessments, and vital sign monitoring.
- Set up and operate blood collection equipment, ensuring proper functioning to ensure a safe and efficient donation process.
- Provide instructions and guidance to donors before, during, and after the donation to ensure a positive experience and donor safety.
- Monitor donor responses during the donation and address any concerns or discomfort, alerting medical staff when necessary.
- Maintain donor records, input donation data, and ensure accuracy in donor history tracking.
- Administer basic post-donation care, providing refreshments and monitoring donor recovery before they leave the center.
- Maintain a clean, organized, and sterile environment to meet safety and health standards.
- Communicate with other team members and medical staff to ensure seamless and efficient operations.
- Educate donors on the importance of plasma donation and address any questions or concerns.
- Comply with all company policies, safety regulations, and health standards, including HIPAA privacy requirements.
Residential Advisor
Wayne State University
Detroit, Michigan
09.2021 - 03.2022
- Serve as the first point of contact for students in the residence hall, offering guidance, support, and assistance as needed.
- Enforce campus policies and residence hall rules, addressing behavioral issues and conflicts in a fair and professional manner.
- Develop and implement educational and social programming to promote community building, personal development, and academic success.
- Foster an inclusive, respectful, and supportive living environment by addressing concerns and promoting positive interactions among residents.
- Serve as a role model, demonstrating leadership and encouraging residents to engage in positive, responsible behaviors.
- Respond to emergency situations, providing assistance and notifying appropriate authorities when necessary.
- Mediate conflicts between residents, offering resolution strategies and referrals to appropriate campus resources when needed.
- Conduct regular room checks and maintain safety and security within the residence hall.
- Maintain communication with residence hall staff, faculty, and campus organizations to ensure the well-being of residents.
- Provide referrals to campus resources, including counseling, academic support, and health services.
- Keep accurate records of incidents, programs, and meetings, ensuring documentation is complete and timely.
Education
Bachelor's degree - Public Health,
Wayne State University
12.2024
Skills
- ABA (Applied Behavior Analysis) techniques
- Strong communication and interpersonal skills
- Ability to work with children and adults with developmental disorders
- Knowledge of reinforcement and behavior modification strategies
- Team collaboration and family support
- Time management and organizational skills
- Implementation of programs
- Cultural Competency
- Data collection and Analysis
- Public Speaking and Presentations
- Health Education
Certification
- CPR certification
- Abuse & Neglect
- Anti-Harassment and Non-Discrimination
- Blood borne pathogens
- Emergency preparedness
- HIPAA basics
- Cultural competence
- Medicare fraud and abuse
- Human sex trafficking
Raegan0823@gmail.com
Timeline
Registered Behavior Technician
Inspire Autism
03.2024 - Current
Medical Receptionist
CSL Plasma
03.2022 - 10.2023
Residential Advisor
Wayne State University
09.2021 - 03.2022
Donor Support Technician
CSL Plasma
05.2021 - 07.2022
Bachelor's degree - Public Health,
Wayne State University