Summary
Overview
Work History
Education
Skills
Timeline

RAEKWON SEIBLES

Winston-Salem,NC

Summary

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I am currently pursuing a degree in Information Technology with a focus on Cyber Security. My diverse work experience has equipped me with a range of skills, with my ability to adapt and excel in various environments being my most valuable asset. I am always ready for a challenge and eager to work.

Overview

6
6
years of professional experience

Work History

Sock Packer

Hanesbrands
05.2024 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Improved team collaboration through effective communication and coordination with coworkers.

Intel Sales Representative

ActionLink
07.2023 - 02.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Substitute Teacher

Winston Salem Forsyth County School System
04.2023 - 07.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

CONDUENT
10.2022 - 02.2023
  • Manage a steady volume of incoming calls from customers while navigating multiple systems.
  • Performs business support or technical work, using data organizing and coordination skills.
  • Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
  • Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.

Shipping Specialist

Hanesbrand Inc
05.2018 - 03.2021
  • Maintained effective and on-schedule delivery of all packages, identifying, and selecting optimal shipping methods to meet targets.
  • Corresponded with carrier representatives to decide and provide instructions for shipment and delivery of orders.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record-keeping.
  • Organized data entry of status of all shipments, incoming and outgoing.
  • Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
  • Improved shipping efficiency by streamlining packaging processes and optimizing warehouse layouts.
  • Used powerjacks and forklifts to load and unloaded goods from trucks and containers.

Education

IT - CYBER SECURITY - Information Technology

FORSYTH TECHNICAL COMMUNITY COLLEGE, Winston-Salem, NC

HIGH SCHOOL DIPLOMA -

ATKINS ACADEMIC & TECHNOLOGY HIGH SCHOOL
06.2017
  • Honors: CUM LAUDE
  • GPA: 3.7

Skills

  • Microsoft Office (Word, Excel, Powerpoint)
  • Adaptability
  • Detail-oriented
  • Highly organized
  • Tech-Savvy
  • Forklift Operation
  • Data Entry
  • Deadline Management
  • Customer Relations
  • Critical Thinking
  • Clear Communication
  • Team Collaboration
  • Flexible and Adaptable
  • Quality Assurance
  • Warehouse Safety

Timeline

Sock Packer - Hanesbrands
05.2024 - Current
Intel Sales Representative - ActionLink
07.2023 - 02.2024
Substitute Teacher - Winston Salem Forsyth County School System
04.2023 - 07.2023
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE - CONDUENT
10.2022 - 02.2023
Shipping Specialist - Hanesbrand Inc
05.2018 - 03.2021
FORSYTH TECHNICAL COMMUNITY COLLEGE - IT - CYBER SECURITY, Information Technology
ATKINS ACADEMIC & TECHNOLOGY HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
RAEKWON SEIBLES