Raelani Iglecias
NEWCANEY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer service supervisor
Newrest
Houston
08.2023 - Current
- Supported Customer Service Manager in overseeing daily operations, ensuring consistent achievement of service level objectives.
- Collaborate closely with internal departments to resolve customer issues and improve processes
- Investigated service issues, delays, customer feedback, and callbacks; implemented corrective action plans to enhance service quality and operational performance.
- Maintained accurate records of customer specifications (e.g. TP06, FSM, Galley Diagrams, updates) in the Newrest ERP system.
- Supervise and coordinate the Charter team
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Created daily, weekly, and monthly reports on customer service activities to inform management decisions.
Operations Admin - Charter
Newrest
Houston
11.2021 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Serve as the primary point of contact for customers, drivers, and internal departments throughout the charter process.
- Communicate schedule changes, delays, and trip updates to customers and operations teams.
- Maintain accurate records of charter bookings, customer interactions, and trip details.
ES&L Agent
United Airlines
Houston
03.2018 - 11.2021
- Build flight carts, trays, meals, beverages, and supplies based on flight schedules and passenger needs.
- Ensure all equipment, tools, and work areas are properly sanitized and prepared for daily operations.
- Follow proper handling procedures for chemicals, cleaning equipment, and beverage products.
- Collaborated with team members to maintain a clean and organized work environment.
Education
Tinian Jr Sr High School
Tinian, Mp Skills
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Team building
- Effective communication
Timeline
Customer service supervisor
Newrest
08.2023 - Current
Operations Admin - Charter
Newrest
11.2021 - 08.2023
ES&L Agent
United Airlines
03.2018 - 11.2021
Tinian Jr Sr High School