Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAELLE ELSEN

Kalundborg,Denmark

Summary

Experienced with conducting meticulous quality inspections and ensuring compliance with industry standards. Highly skilled and detail-oriented with over four years of experience in leadership and working with diverse groups of people. Managed, trained, and supervised 15+ technicians. Performance-oriented and confident leader, with a Master of Science degree in Information Technology. Two years of GMP regulated pharmaceutical production experience. Highly experienced in customer/client interface and interpersonal skills. Equally capable of working alone or in a group and comfortable exercising initiative and solving problems. Maintain a prominent level of professionalism, patience, and efficiency.


Overview

10
10
years of professional experience

Work History

Quality Control Technician

ATI NOVANTA AUTOMATION COMPANY
02.2022 - 01.2024
  • Uses diagnostic tools to determine repair plans
  • Teach customers how to use our products
  • Writes service reports after every meeting
  • Follows all company policies and procedures
  • Adheres to safety regulations and industry standards
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues
  • Maintained quality documentation and records for conformance with relevant standards

Customer Care Management

HUMANA
05.2020 - 12.2021
  • Process daily reports of admissions and discharges to be distributed to Medical and Insurance providers
  • Manage over 20+ clients a day
  • Case meetings, filed paperwork, data entry, and take client calls
  • Implemented effective quality control measures to minimize errors and ensure high standards of service
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution

Insurance and Technical Support

DELTA DENTAL INSURANCE
02.2019 - 03.2020
  • Handle high level amount of customer interactions per day, giving detailed and accurate information
  • Trained 8 new team members
  • Troubleshoot and solve any discrepancy the customer may have
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues

Pharmaceutical Technician

BIOLIFE PHARMACEUTICAL COMPANY
10.2017 - 01.2019
  • Follow GMP (Good Manufacturing Practice)
  • Inspected and sterilized equipment according to infection control standards
  • Follow infection-control and safety procedures
  • Actively participated in team meetings, contributing ideas on how to enhance workflow processes for better productivity
  • Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines

Aviation Supervisor

US NAVY
08.2013 - 08.2017
  • Managed, trained, and supervised 15+ technicians, aiding in the increase of quality, productivity, and efficiency
  • E.S.D(electro-static discharge) head trainer
  • Quality assurance inspector for the command
  • Experience with schematics and SAP/SOP
  • Experience with CAD
  • Adept in stressful situations and traveling
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks

Education

Master of Science - Information Technology

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH
05.2024

Skills

  • GMP (Good Manufacturing Practice)
  • Compliance with GDP Standards
  • Thrives under pressure
  • Data entry accuracy and Logistics
  • Quality Assurance
  • Time management and efficiency
  • Customer service/ Client interaction
  • Product inspection
  • Documentation skills

Timeline

Quality Control Technician

ATI NOVANTA AUTOMATION COMPANY
02.2022 - 01.2024

Customer Care Management

HUMANA
05.2020 - 12.2021

Insurance and Technical Support

DELTA DENTAL INSURANCE
02.2019 - 03.2020

Pharmaceutical Technician

BIOLIFE PHARMACEUTICAL COMPANY
10.2017 - 01.2019

Aviation Supervisor

US NAVY
08.2013 - 08.2017

Master of Science - Information Technology

SOUTHERN NEW HAMPSHIRE UNIVERSITY
RAELLE ELSEN