Raelynn Watson
Magnolia,AR
Summary
Compassionate and results-driven Human Services professionals with a Master's degree in Human Services and extensive experience in care coordination, case management, behavioral support, and community resource navigation. Proven ability to assess client needs, coordinate services, and collaborate with multidisciplinary teams to improve health outcomes and quality of life. Skilled in healthcare documentation, HIPPAA compliance, crisis intervention, and client advocacy. Dedicated to ensuring individuals receive appropriate services, education, and support to achieve personal health and social goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Paraprofessional
Walker Pre-Kindergarten Center
Magnolia, AR
09.2021 - Current
- Assisted in implementing individualized education plans for diverse student needs.
- Collaborated with teachers to create engaging learning activities and resources.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Facilitated communication between parents and educators regarding student development.
- Supported classroom management by reinforcing behavioral expectations and routines.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Work-From-Home Call Center Representative
InfoCision Management Corporation
Akron, OH
06.2024 - 05.2025
- Delivered high-quality customer service while addressing client inquiries and resolving concerns.
- Maintained detailed documentation of customer interactions and service outcomes.
- Utilized internal systems to update client information and manage case records.
- Analyzed customer feedback to identify service improvement opportunities.
- Exceeded daily performance goals while maintaining professionalism and empathy with clients.
- Managed inbound and outbound calls, ensuring high-quality customer service and satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance user experience.
COVID-19 Response Frontline Case Investigator
Office Recruiters/AFMC
Little Rock, AR
01.2022 - 02.2022
- Conducted thorough case investigations to identify COVID-19 exposure and transmission pathways.
- Collaborated with healthcare professionals to ensure timely contact tracing and follow-up protocols.
- Conducted case interviews and documented exposure information for public health contact tracing.
- Provided education regarding disease prevention and health resources.
- Maintained accurate case documentation within state health reporting systems.
- Assisted individuals in navigating healthcare services and support programs.
COVID-19 Contact Tracer
Office Recruiters/AFMC
Little Rock, AR
08.2020 - 01.2022
- Conducted thorough interviews to identify and document COVID-19 exposure risks.
- Collaborated with public health officials to ensure accurate case tracking and reporting.
- Developed and maintained databases for contact tracing information and outcomes.
- Educated individuals on isolation protocols and preventive measures to mitigate virus spread.
- Coordinated with health departments and case investigators to manage case documentation.
- Assisted individuals with resource referrals and community support services.
Lead Direct Support Professional
Columbia County Independent Living
Magnolia, AR
06.2018 - 08.2020
- Oversee daily operations and support for individuals with disabilities, ensuring person-centered care.
- Mentor and train new staff on best practices in direct support services and client engagement.
- Provided compassionate care and supervision for residents requiring daily living support.
- Assisted with medication reminders, hygiene, meal preparation, and household management.
- Monitored residents' behavior and health changes and reported concerns to care teams.
- Promoted independence and quality of life through supportive engagement.
Substitute Teacher, K-12
Magnolia School District 14
Magnolia, AR
03.2018 - 03.2020
- Delivered engaging lesson plans aligned with curriculum standards across diverse subjects.
- Adapted instructional strategies to meet varied learning needs of K-12 students.
- Managed classroom behavior effectively, promoting positive student interactions and engagement.
- Collaborated with regular teachers to ensure continuity of instruction during absences.
Team Assistant
South Arkansas Youth Services
Magnolia, AR
10.2017 - 12.2017
- Coordinated scheduling and logistics for youth programs, ensuring efficient resource allocation.
- Developed and maintained filing systems for confidential client records, enhancing information retrieval.
- Assisted in organizing community outreach events to promote youth services, increasing awareness and participation.
- Provided administrative support to program managers, streamlining communication across departments.
- Provided supervision and guidance to youth clients during daily activities.
- Assisted with program operations, transportation coordination, and activity planning.
Administrative Assistant
Vietnam Veterans of America Chapter 808
Magnolia, AR
01.2013 - 11.2016
- Managed scheduling and coordination of events for veterans' programs and community outreach initiatives.
- Provided administrative support, including document preparation and correspondence management for leadership team.
- Maintained accurate records of meetings, activities, and volunteer hours to enhance operational transparency.
- Collaborated with team members to improve office workflows and streamline communication processes.
Education
No Degree - Human Services
Walden University
Minneapolis, MNMaster of Science - Human Services
Capella University
Minneapolis, MN09-2021
Master of Science - Human Services
University of Phoenix
Tempe, AZ03-2015
High School Diploma -
Magnolia High School
Magnolia, AR05-2004
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Teacher support
- Data collection
- Patient
- CPR and first aid
- Computer skills
- Documentation
- Social development and integration
Accomplishments
- Coordinated support services for individuals with diverse behavioral, developmental, and health needs, improving access to care and community resources.
- Conducted detailed client assessments and documented case information while maintaining strict HIPAA confidentiality and compliance standards.
- Collaborated with multidisciplinary teams including educators, healthcare providers, and social service professionals to implement individualized care strategies.
- Assisted vulnerable populations in navigating healthcare systems, scheduling appointments, and accessing essential services to improve overall wellbeing .
- Implemented behavioral support strategies and positive reinforcement techniques that improved engagement and social development in educational environments .
- Maintained accurate documentation of client interactions, service outcomes and case updates using electronic record systems and organizational databases.
- Provided compassionate direct support to individuals with disabilities and special needs, promoting independence, safety, and quality of life.
- Conducted public health case investigations and contact tracing interviews, contributing to statewide efforts to reduce disease transmission.
- Resolved client concerns and service issues efficiently while maintaining a high standard of professionalism and empathy in customer-facing roles
- Applied crisis intervention and de-escalation techniques to manage challenging situations while ensuring client safety and positive outcomes.
Certification
- Child Development Associate (CDA)
- CPR & First Aid Certified
- HIPAA Privacy & Confidentiality Training
- Direct Support Professional (DSP) Training
- COVID-19 Contact Tracing & Case Investigation
Languages
English
Full Professional
Timeline
Work-From-Home Call Center Representative
InfoCision Management Corporation
06.2024 - 05.2025
COVID-19 Response Frontline Case Investigator
Office Recruiters/AFMC
01.2022 - 02.2022
Paraprofessional
Walker Pre-Kindergarten Center
09.2021 - Current
COVID-19 Contact Tracer
Office Recruiters/AFMC
08.2020 - 01.2022
Lead Direct Support Professional
Columbia County Independent Living
06.2018 - 08.2020
Substitute Teacher, K-12
Magnolia School District 14
03.2018 - 03.2020
Team Assistant
South Arkansas Youth Services
10.2017 - 12.2017
Administrative Assistant
Vietnam Veterans of America Chapter 808
01.2013 - 11.2016
No Degree - Human Services
Walden University
Master of Science - Human Services
Capella University
Master of Science - Human Services
University of Phoenix
High School Diploma -
Magnolia High School