Raelynn Hugunin
Pittsburg,KS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist, Animal Caretaker
Claws And Paws Pet Shop
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Caretaker of Persons With Disabilities
Life Patterns
08.2019 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Server
Dudley's Done Right BBQ
08.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Business - Marketing
Pittsburg State University
Pittsburg, KS05.2024
Associate of Science -
Allen County Community College
Iola, KS05.2021
Skills
Microsoft SQL Server
Excel
Teamwork
Communication
Adaptability
Work Ethic
Flexibility
Problem-Solving
Affiliations
The American Finance Association
Certification
Associates in Science
Timeline
Customer Service Specialist, Animal Caretaker
Claws And Paws Pet Shop
04.2022 - Current
Caretaker of Persons With Disabilities
Life Patterns
08.2019 - Current
Server
Dudley's Done Right BBQ
08.2019 - 05.2021
Bachelor of Business - Marketing
Pittsburg State University
Associate of Science -
Allen County Community College
Associates in Science
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