Baleigh Cooper
Fort Worth,TX
Summary
Authorized to work in the US for any employer
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Inventory Specialist
WestRock
Fort Worth, TX
06.2023 - Current
- Maintained accurate records of incoming and outgoing shipments.
- Verified and inspected goods received against purchase orders or invoices.
- Coordinated with vendors to ensure timely delivery of products.
- Prepared bills of lading, invoices, and other shipping documents.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Monitored the movement of materials in the warehouse by utilizing tracking systems.
- Received customer orders, prepared packing lists, and shipped items accordingly.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Maintained accurate and up-to-date inventory records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Developed and implemented effective inventory control systems.
- Monitored stock levels to ensure availability of products.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Collaborated with other departments to coordinate replenishment activities as required.
- Created reports on inventory activity, shortages, overages.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Responded promptly to requests from customers regarding product availability.
Substitute Teacher
ESS Education
Crowley, TX
09.2021 - 06.2023
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Engaged students in discussions to promote interest and drive learning.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Managed high school classrooms during teacher absences.
- Tutored students individually and in small groups to help with difficult subjects.
- Prepared, administered and graded tests and assignments to evaluate student progress.
Education
High School Diploma -
Crowley High School
Crowley, TX06.2016
Skills
- Microsoft Office (3 years)
- Call Center
- Customer Service
- Customer Support
- CSR
- Public Speaking
- Interviewing
- Human Resources
- Java
- Windows
- Load Planning
- Shipment Verification
- Shipping procedures
- Documentation abilities
- Microsoft SQL Server
- Multitasking and Prioritization
- Data Entry
Timeline
Customer Service Inventory Specialist
WestRock
06.2023 - Current
Substitute Teacher
ESS Education
09.2021 - 06.2023
High School Diploma -
Crowley High School