Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakita Williams

Philadelphia,Pennsylvania

Summary

  • Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service

Carbonator Rental Services
Philadelphia, PA
09.2022 - 04.2023
  • Answer incoming phone calls and Transfer to appropriate Department
  • Maintain an organized office space to promote an efficient working environment
  • Scan,Copy, and fax
  • Assist accounting manager with payroll/ sending monthly statements to customers
  • Ability to type 45-55 wpm
  • Opening and Closing Office
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Dental Assistant

Kids Smiles
Philadelphia, PA
11.2021 - 08.2022
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.

Customer Service Representative

AGAS MFG
Philadelphia, PA
03.2019 - 11.2021
  • Answer incoming phone calls and Transfer to appropriate Department
  • Greet and assist office visitors as needed
  • Open, distribute and prepare the daily mail and shipping of packages
  • Maintain an organized office space to promote an efficient working environment
  • Generate Shipping via FedEx and UPS Labels
  • Invoice incoming and outgoing Shipments
  • Ability to type 45-55 wpm
  • Scan, Copy, and Fax
  • Assist in other duties as necessary
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.

Home Health Aide

COMPLETE HOME HEALTH CARE
Upper Darby, PA
09.2014 - 11.2019
  • Provide assistance to the elderly and handicapped seniors,
  • Assist in bathing
  • Assist Elderly with cooking and cleaning
  • Entry level rehabilitation
  • Maintained clean and well-organized environment for client happiness and safety.

Assistant Manager/Sales Associate

FAMILY DOLLAR
07.2012 - 06.2013
  • Handled the day-to-day sales
  • Ordering of inventory
  • Assistance in unloading freight
  • Stock merchandise
  • Scheduling
  • Opening and closing count of register funds

Education

05.2023

Skills

  • PROBLEM SOLVER (6 years)
  • Clerical Admin (3 years)
  • Microsoft Office (3 years)
  • Treatment Room Setup
  • Dentrix Proficiency
  • Patient Schedule Management
  • Taking Medical and Dental Histories
  • Teamwork and Collaboration

Certification

CPR Certified – March 2021- March 2023 EFDA (Expanded Function Dental Assistant) Licensure- Pending Pennsylvania State Dental Radiological Procedure Certification- Pending

Timeline

Customer Service

Carbonator Rental Services
09.2022 - 04.2023

Dental Assistant

Kids Smiles
11.2021 - 08.2022

Customer Service Representative

AGAS MFG
03.2019 - 11.2021

Home Health Aide

COMPLETE HOME HEALTH CARE
09.2014 - 11.2019

Assistant Manager/Sales Associate

FAMILY DOLLAR
07.2012 - 06.2013

Similar Profiles

CREATE PROFILE
Shakita Williams