Raena Garcia
Cleveland,OH
Summary
Detail-oriented, problem solving, results-driven manager specializing in customer service and operational excellence. Skilled in successfully reduced inventory discrepancies and improved team performance through effective training and coaching, optimizing operations dedicated to fostering a collaborative environment that enhances business outcomes by enhancing satisfaction and operational efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Night Shift Manager
Save-A-Lot
Garfield Heights, OH
02.2021 - 11.2023
- Supervised night operations, ensuring compliance with safety and quality standards.
- Implemented systematic approaches to inventory management, significantly reducing stock level discrepancies.
- Streamlined nightly reporting processes, enhancing data accuracy for management reviews.
- Trained new cashiers on operational procedures and best practices in customer service.
- Prepared materials for the following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Observed and monitored store's security cameras to reduce retail crimes.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Rallys Fast Food Resturant
Cleveland, OH
12.2005 - 09.2023
- Directed daily service operations, focusing on efficiency and customer satisfaction to optimize overall performance.
- Implemented quality assurance protocols, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for food preparation and customer interaction.
- Developed and executed inventory management strategies aimed at improving stock levels and reducing waste.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Completed inventory purchases and oversaw shipment processing.
- Analyzed daily sales figures and developed strategies to increase sales.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Life Skills of Lake Erie
Cleveland, OH12.2008
Skills
- Team supervision
- Task delegation
- Sanitation protocols
- Reporting skills
- Attention to detail
- Problem-solving
- Customer service
- Teamwork and collaboration
- Positive attitude
Certification
- Certified ServeSafe, Rallys - 2023
Timeline
Night Shift Manager
Save-A-Lot
02.2021 - 11.2023
Assistant Manager
Rallys Fast Food Resturant
12.2005 - 09.2023
High School Diploma -
Life Skills of Lake Erie