Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Raenita Coleman

Silver Spring,MD
Raenita Coleman

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

10
years of professional experience

Work History

Total Wine & More
Bethesda, MD

Customer Service Representative
08.2022 - Current

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

NFC Amenity Management
Silver Spring, MD

Concierge
01.2022 - 08.2022

Job overview

  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared variety of different written communications, reports and documents.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Handled 20 calls per day to address customer inquiries and concerns.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Busboys And Poets
Washington, DC

Server
05.2018 - 03.2020

Job overview

  • Increased sales significantly by upselling higher-end products to customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supported needs of 300- person wait staff who attended to specific needs of countless customers daily for Vegan restaurant with social relevancy and intentionality

Nordstrom
Bethesda, MD

Sales Associate
09.2016 - 01.2018

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Managed over 20 calls per day of customer questions and needs.

Kentlands Medical Associates
Gaithersburg, MD

Administrative Medical Assistant
03.2014 - 05.2016

Job overview

  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated customer service, patient scheduling and billing.
  • Completed billing and coding duties to handle submitted claims.
  • Called patients to confirm scheduled appointments day in advance.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office productivity by handling high volume of callers per day.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Communicated with patients regarding payments on outstanding accounts.
  • Kept organized documentation of prescription refill information for office of 3 physicians

Education

Lincoln University
Lincoln University, PA

No Degree from Mass Communications

University Overview

Everest Institute
Silver Spring, MD

Certification from Medical Assisting
07.2013

University Overview

  • Received Certification Diploma in Medical Assisting.

Springbrook High School
Silver Spring, MD

High School Diploma
06.2008

University Overview

Skills

  • High-Volume Environments
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Call Center Operations
  • Online Chat
  • Billing Adjustments and Refunds
  • Data Entry and Maintenance
  • Customer Data
  • Issue and Complaint Resolution
  • Issue Resolution
  • Multitasking and Organization
  • System Tests
  • Verbal and Written Communication
  • Office Support
  • Microsoft Teams
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Windows

Timeline

Customer Service Representative
Total Wine & More
08.2022 - Current
Concierge
NFC Amenity Management
01.2022 - 08.2022
Server
Busboys And Poets
05.2018 - 03.2020
Sales Associate
Nordstrom
09.2016 - 01.2018
Administrative Medical Assistant
Kentlands Medical Associates
03.2014 - 05.2016
Lincoln University
No Degree from Mass Communications
Everest Institute
Certification from Medical Assisting
Springbrook High School
High School Diploma

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Raenita Coleman