Raenna Johnson
Cairo,GA
Summary
Dedicated and dependable management professional with experience leading teams in fast-paced customer service environments. Skilled in cash handling, employee supervision, customer relations, and daily business operations.
Strong organizational and time management abilities with a professional attitude and commitment to workplace efficiency. Seeking an office position where management, communication, and administrative skills can contribute to company success.
Overview
6
6
years of professional experience
Work History
Shift Manager
Zacadoos
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shifts, ensuring optimal coverage and alignment with business needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
Maryland
03.2020 - 04.2023
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Cairo High School
Cairo, GASkills
- Daily operations management
- Time management skills
- Customer service focus
- Decision-making
- Training and mentoring
Timeline
Shift Manager
Zacadoos
05.2023 - Current
Shift Manager
Maryland
03.2020 - 04.2023
High School Diploma -
Cairo High School