Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and sales excellence. Skilled in coordinating documentation and handling payments, 13+ years of customer service experience. Confident in my skills and training as a Medical Assistant and phlebotomist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (PRN)
UnitedHealthcare (Optum)
10.2024 - Current
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Certified Clinical Medical Assistant
UnitedHealthcare, South West Medical(Optum)
01.2023 - 08.2024
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Collected and documented patient medical information such as blood pressure and weight.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Caregiver
IHSS
04.2020 - 10.2023
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Certified Clinical Medical Assistant (Extern)
Nevada Cardiology Associates
10.2022 - 11.2022
Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Collected and documented patient medical information such as blood pressure and weight.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Education
Medical Assistant Program -
Northwest Career College
11.2022
Phlebotomy Technician Program -
Northwest Career College
10.2022
Certified Nursing Assistant -
American Career Institute
02.2020
Skills
CPR/BLS Certified
Chief Complaints
Manual Vital Signs
Injections (IM, ID, SubQ)
Glucose Testing/Mono/Strep/UA/UPT
Phlebotomy (Venipuncture, Butterfly, Capillary)
EKG/ECG Procedure
Suturing & Casting
Ear/Eye Lavage
ICD-10-CM/CPT
X-Ray
Patient Charting
Specimen Collection
Obtain Blood Samples
Order of Draw
EHR/EMR Systems
Sedimentation Rates
Sanitation & Sterilization
Pharmacology Knowledge
Scheduling & Rescheduling
Phone & Email Etiquette
Microsoft Office Software
Front Office/Administrative
HIPAA & OSHA Trained
Medical Terminology
Medical Insurance Knowledge
Patient Education
Proper Disposal of Sharps
Infection Control & Proper PPE
Medical & Medication History
Certification
National Healthcareer Association, Certified Clinical Medical Assistant, #X9G3J8S7
National Healthcareer Association, Certified Phlebotomy Technician, #B5M3E4W3
Nevada Department of Health & Human Services, Laboratory Assistant License, #71013-AL-0