Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rae'shawn Spears

Conroe

Summary

Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Department Lead

Specs Liquor And Bar Supply
05.2016 - 02.2017
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Identified areas for improvement within the department, developing action plans to address those needs effectively.

Shift Supervisor

Starbucks
05.2013 - 05.2016
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Barista

Hastings Entertainment Inc
02.2011 - 07.2013
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma -

Conroe High School
Conroe, TX
05-2011

Skills

  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Conflict resolution techniques
  • Schedule management
  • Inventory control
  • Inventory management

Timeline

Shift Supervisor

Starbucks
11.2016 - Current

Department Lead

Specs Liquor And Bar Supply
05.2016 - 02.2017

Shift Supervisor

Starbucks
05.2013 - 05.2016

Barista

Hastings Entertainment Inc
02.2011 - 07.2013

High School Diploma -

Conroe High School

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Rae'shawn Spears