Raeshelle Marks
Euclid
Summary
Dynamic Patient Financial Services Specialist with proven expertise at University Hospital Lake SOM Health Center in payment processing and cash reconciliation. Adept at problem-solving and training teams, I excel in ensuring accuracy and resolving discrepancies, enhancing operational efficiency while maintaining confidentiality and compliance.
Overview
20
20
years of professional experience
Work History
Cashier/Money Services Assistant
Walmart
Eastlake
05.2024 - Current
- Operated cash register, ensuring accurate and timely processing of customer transactions.
- Handled payments to ensure efficient service during customer transactions. for customers who are paying bills, purchasing money orders or just sending money to other people.
- Assisted customers with product inquiries and provided excellent service.
- Maintained organized and clean checkout area to enhance customer experience.
Patient Financial Services - Cash Application Specialist
University Hospital Lake SOM Health Center
Willoughby
09.2017 - 09.2025
- Managed timely posting of checks, credit card payments, and electronic funds transfers to accounts.
- Trained new team members on payment processing procedures, enhancing overall accuracy and consistency.
- Identified discrepancies in customer payments, initiated resolution processes, and ensured compliance with monthly deadlines.
- Resolved payment inquiries from internal and external customers, fostering positive relationships and improving satisfaction.
- Managed payment inquiries from customers to ensure clarity and resolve issues promptly.
- Trained new team members on procedures for accurate processing of customer payments.
- Maintained confidentiality and privacy by adhering to data security protocols of eClinical Works, Epic, CashArc, and Soarian Financials.
- Assisted team during peak periods by taking on additional tasks and responsibilities.
Billing Representative
Lake Health Hospital
Painesville
02.2008 - 08.2017
- Resolved billing problems using successful communication with involved parties
- Resolved billing problems by effectively communicating with patients and insurance representatives
- Managed high volume of daily transactions, ensuring timely processing of all bills.
- Maintained accurate client information in billing system
- Reviewed claim denials and payer requirements for corrective action
- Reviewed claim denials and analyzed payer requirements to implement corrective actions
- Submitted electronic and paper claims to insurance companies in a timely manner
- Researched discrepancies and applied analytical approach to tracing and resolving billing challenges
- Addressed patient billing inquiries and concerns, ensuring satisfaction through attentive customer service
Litigation Support Specialist
Litigation Management
Mayfield Heights
11.2006 - 02.2008
- Contacted medical providers, facilities, and custodians of records through phone and written communication.
- Monitored and processed incoming documents and jobs from electronic work queue to ensure timely handling of legal materials
- Monitored and processed incoming documents and jobs from an electronic work queue
- Processed received records and documents by performing data input and imaging duties
- Managed large volumes of discovery materials by organizing and indexing documents for efficient retrieval during litigation
- Arranged and categorized files systematically for easy access. and records and supported managers by streamlining administrative tasks for enhanced focus on critical responsibilities
Education
Certificate - Patient Access Specialist
Corporate College
Warrensville, OHAssociate - MEDICAL ADMINISTRATION
ECPI
Virginia Beach, VASkills
- Payment processing
- Cash handling
- Transaction posting
- Cash reconciliation
- Insurance verification
- Data verification
- Records research
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Team training and development
Prior Military Experience
True
Timeline
Cashier/Money Services Assistant
Walmart
05.2024 - Current
Patient Financial Services - Cash Application Specialist
University Hospital Lake SOM Health Center
09.2017 - 09.2025
Billing Representative
Lake Health Hospital
02.2008 - 08.2017
Litigation Support Specialist
Litigation Management
11.2006 - 02.2008
Certificate - Patient Access Specialist
Corporate College
Associate - MEDICAL ADMINISTRATION
ECPI