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Results-driven Customer Service Specialist with over 3 years of experience supporting U.S.-based healthcare and retail clients in fully remote, high-volume environments. Proven ability to deliver exceptional customer experiences through inbound calls, live chat, and email support, consistently exceeding key performance metrics (Average Handle Time (AHT) 96%, high Customer Satisfaction (CSAT)). Highly skilled in Customer Relationship Management (CRM) systems, ticketing platforms, data entry, and case management, with a strong focus on first-contact resolution, efficiency, and customer satisfaction. Adept at navigating complex inquiries and ensuring compliance with industry regulations like HIPAA.

Pharmacy graduate who is willing to do the extra mile and passionate about getting out of her comfort zone and help others

An enthusiastic, self-motivated, reliable, responsible and hard working person. A mature team worker and adaptable to all challenging situations and able to work well both in a team environment as well as using own initiative. Also able to work well under pressure and adhere to strict deadlines.

Recent graduate with a Bachelor from Northeastern Illinois University with great knowledge about Computer Science and have hands-on experience with projects, both as a team and as an independent. Skilled in Java, JavaScript, SQL, HTML, CSS, Python and eager to learn more about programming skills and knowledge so I can apply it to my problem solving abilities in a challenging internship or entry level position.

Highly motivated, detail-oriented professional with extensive customer service experience. Skilled at resolving queries, providing information, and maintaining a high level of professionalism. Seeking the role of Customer Service Agent to leverage excellent interpersonal skills and problem-solving abilities to enhance customer satisfaction and support business growth.

RAE'SHONDA HOLLIMAN

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