Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Experience
Volunteer Experience
Generic

Raeven Hagen

Sapulpa,OK

Summary

Passionate and results-driven professional with a proven ability to achieve results through enthusiasm and a strong work ethic. Goal driven and experience with delivering exceptional customer experiences across diverse industries. Adept at building strong relationships with clients, understanding their needs, and providing solutions to drive satisfaction and loyalty. Possesses excellent communication skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams and troubleshoot complex issues. Committed to continuous learning and staying updated on industry trends to deliver best-in-class support and service.

Overview

2
2
years of professional experience

Work History

Consumer collections

Enterprise Rental Car
03.2024 - Current
  • Provide exceptional customer service by addressing customer inquiries, explaining repayment options, and assisting with any concerns in a professional manner
  • Initiate communication with customers to discuss outstanding debts, providing clear and respectful information about payment obligations
  • Collect payments from previous clients, negotiating payment plans and exploring mutual beneficial solutions to resolve delinquent accounts while maintaining positive customer relationship
  • Accurately document all communication and negotiation efforts, ensuring compliance with legal and regulatory requirements
  • Participate in ongoing training and development to enhance communication skills and contributing to continuous improvement within the collections process
  • Systems: Zendesk, Microsoft office, Odyssey, and PeopleSoft.

Leasing Manager

Roserock Development
08.2022 - 01.2023
  • Oversee the marketing and promotion of available properties to attract prospective tenants, conducting property tours, and effectively closing lease agreements
  • Manage the end-to-end leasing process, including drafting lease agreements, conducting background checks and ensuring all necessary documentation is completed accurately
  • Foster positive relationships with the current tenants, addressing inquiries, concerns and ensuring a high level of tenant satisfaction to encourage lease renewals
  • Provide leadership to leasing staff, including training performance evaluations and fostering a collaborative and results driven team culture
  • Responsible for sales of existing development homes and properties
  • Systems: MS Office, Sales & Marketing Management
  • Coordinate appointments to show homes to prospective lessees and buyers
  • Stage and present company listings through open houses
  • Greet and receives customers in a welcoming manner
  • Written and verbal communication (through zoom and email)
  • Data Entry on Excel
  • Schedule Appointments/viewings.

Education

Bachelor of Science - Business Administration And Management

University of Central Oklahoma
Edmond, OK

Skills

  • Effective communication and interpersonal skills
  • Customer Relationship Management
  • Problem-Solving and Solution Implementation
  • Team Collaboration and Cross-Functional Coordination
  • Customer Needs Assessment and Requirement Analysis
  • Process Improvement and Optimization
  • Adaptable and Quick Learner in Fast-Paced Environments
  • Passion to independently meet and exceed goals
  • Microsoft Word and Excel
  • Zendesk
  • Odyssey
  • PeopleSoft
  • Salesforce

Timeline

Consumer collections

Enterprise Rental Car
03.2024 - Current

Leasing Manager

Roserock Development
08.2022 - 01.2023

Bachelor of Science - Business Administration And Management

University of Central Oklahoma

Volunteer Experience

  • Miss Black Oklahoma City 2017-2018.
  • Volunteer for various organizations such as Breast Cancer Awareness and the American Heart Association.
  • Engage in public speaking opportunities, delivering presentations, workshops and seminars promoting the importance of education. I have a passion for sharing insights and life experiences with our youth.
  • Member of Toastmasters.

Volunteer Experience

  • Miss Black Oklahoma City 2017-2018.
  • Volunteer for various organizations such as Breast Cancer awareness and the American Heart Association
  • Engage in public speaking opportunities, delivering presentations, workshops, and seminars promoting the importance of education. I have a passion for sharing insights and expertise with our youth.
  • A member of toastmasters.

Similar Profiles

CREATE PROFILE
Raeven Hagen