Summary
Overview
Work History
Skills
Timeline
Generic

Raevyn Hines

Odessa

Summary

Dynamic General Manager with a proven track record at Pretzelmaker, excelling in operations management and team leadership. Expert in budget control and strategic sales growth, fostering a high-performing team environment. Recognized for resolving conflicts effectively and enhancing customer loyalty through exceptional service and communication skills.

Overview

2026
2026
years of professional experience

Work History

General Manager

Pretzelmaker
04.2022 - 09.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Customer Service Representative

Airgen Equipment
10.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Appointment Secretary

Vision Source
2013 - 2014
  • Managed incoming calls, answering inquiries, and scheduling appointments promptly for optimal client satisfaction.
  • Maintained an up-to-date knowledge of company policies and procedures to accurately inform clients during interactions.
  • Handled sensitive client information with discretion, safeguarding confidentiality at all times.
  • Provided reliable support to supervisors in preparing reports, updating client databases, and other essential administrative tasks.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team leadership
  • Inventory control
  • Employee scheduling
  • Verbal and written communication

Timeline

General Manager

Pretzelmaker
04.2022 - 09.2025

Customer Service Representative

Airgen Equipment
10.2021 - 03.2022

Appointment Secretary

Vision Source
2013 - 2014

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Raevyn Hines