Rafael Alamo
Fort Lauderdale
Summary
Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events.
Overview
36
36
years of professional experience
1985
1985
years of post-secondary education
1
1
Certification
Work History
Bellman
Pier 66 Hotel and Marina
Fort Lauderdale
04.2025 - Current
- Greeting guests.
- Assisting guests to and from their rooms with their luggage and other belongings.
- Providing guests with our signature welcome beverage.
- Maintaining a clean and orderly bell closet.
- Refilling water station, Champagne glasses and Prosecco refrigerator.
Front Desk Agent
Aloft
Fort Lauderdale
10.2023 - Current
- Greeting and checking in guests.
- Guest services.
- Front desk register.
Purchasing and Receiving/ Bellman
The Ritz
Fort Lauderdale
06.2024 - 03.2025
- Receiving all products and storing in designated store room.
- Filling and distribution of department requisitions.
- Inventory.
- Food, liquor and beverage purchasing.
- Bellman-Greeting guests and assisting them with their luggage to their rooms and also performing 'Fond Farewells' (Assisting guests with their luggage upon checkout).
- Early morning setup of complimentary coffee station.
- Room moves.
- Delivery of packages and guest requested items.
Dispatcher/Customer Service Representative
The Salvation Army
Fort Lauderdale
06.2022 - 10.2023
- Routing customer donation pickup on our computer system.
- Handling all customer requests.
- Resolving all customer complaints or miscommunication.
- Formulating time saving routes in coordination with our route drivers.
Assistant Manager
Village Car Wash
Long Branch
09.2008 - 11.2021
- Opening and closing.
- Oversaw all equipment maintenance.
- Customer service.
- Handled all banking.
Frozen Food Manager
FINE FARE SUPERMARKET
Long Branch
11.1989 - 05.2020
- Ordered and received merchandise.
- Warehouse coordinator.
- Customer service.
- Stocking and merchandising.
- Inventory.
- Wrote all sales ad's.
Education
Long Branch High School
Long Branch , NJ Skills
- Inventory
- Merchandising
- Bilingual
- Hospitality
- Management
- Luggage handling
- Guest service
- Room delivery
- Conflict resolution
- Time management
- Supply restocking
- Workflow optimization
- Room deliveries
- Training and mentoring
- Heavy lifting
- Shipping and receiving
- Cash handling experience
- Guest relations
Certification
Driver's License
Timeline
Bellman
Pier 66 Hotel and Marina
04.2025 - Current
Purchasing and Receiving/ Bellman
The Ritz
06.2024 - 03.2025
Front Desk Agent
Aloft
10.2023 - Current
Dispatcher/Customer Service Representative
The Salvation Army
06.2022 - 10.2023
Assistant Manager
Village Car Wash
09.2008 - 11.2021
Frozen Food Manager
FINE FARE SUPERMARKET
11.1989 - 05.2020
Long Branch High School