Rafael A. Landestoy
Miami,FL
Summary
Dedicated Asset Protection professional with over 20 years of experience. Self motivated, results driven, detail oriented with outstanding interpersonal skills. Able to develop, motivate and get the full potential of direct reports. Experienced with implementing comprehensive loss prevention programs to safeguard assets. Utilizes strong analytical skills and strategic planning to minimize shrinkage and enhance security measures. Track record of leading teams to achieve compliance and reduce theft through innovative solutions.
Overview
30
30
years of professional experience
Work History
Cluster Loss Prevention Manager
Amazon
11.2020 - Current
- Responsible for End to End (E2E) path in the LP space totaling 32 locations (inbound cross dock, fulfillment center, sort center, sub same day, grocery, Amazon locker, whole foods and delivery sites)
- Lead a team of 12 Amazon LP professionals (1 Manager, 4 Area Managers, 7 LP Specialist and team of guards in 6 locations)
- Manage, train, develop and assist with high severity escalations
- Manage and participate in special projects
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the sites.
- Created and maintained records of security incidents and investigations.
Regional Loss Prevention Manager
Amazon
11.2020 - 08.2024
- Cover up to 2 Regions of AMZL stations (14 Stations)
- Lead a team of 3 Amazon LP professionals (2 Managers and a Specialist)
- Investigate and research Delivery Associates (DA) and Amazon Associates when they are tracking on specific metrics that could indicate integrity issues or standard work process miss
- Research and investigate possible work place violence incident with Human Resources Business Partners (HRBP) to determine risk to the station and Amazon Associates
- Build business relationships with Sub-Regional and Regional team to work together towards common goal or initiatives
- Work with Construction Manager, Launch Manager, IT, Safety and Operations team to launch new AMZL sites (launched 6)
- Work with corporate investigations team on complex expense fraud and embezzlement investigations
- Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.
Regional Manager of Asset Protection, (South East)
Ralph Lauren
06.2006 - 11.2020
- Research and identify internal integrity issues around theft/policy violations
- Resolve any internal integrity issues by conducting investigation and interview
- Complete audits in store and pool point facilities for operational compliance
- Complete Shrink Action Plans for each individual store
- Manage travel budget ensure all audits, investigations and store visits are completed
- Established and maintained operational standards for over 40 locations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to team members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Added Responsibility, Argentina Market
Ralph Lauren
09.2010 - 01.2012
- Set up the Asset Protection program in a new market acquired by the company
- Train, educate store and corporate associates on Asset Protection policy and procedures
- Work with Director of Operations on all issues pertaining to shrink and losses
Organized Retail Crime Manager, Florida Malls
Limitedbrands
06.2003 - 06.2006
- Identify and apprehend professional boosting groups
- Conduct full length investigations on organized groups to identify all the players and locations where they operate
- Identify and infiltrate fence locations to gather information and intelligence
- Work in conjunction with law enforcement on raids of identified fence locations
- Network with other retailers and law enforcement
- Work with RLPM on any internal theft activity and operational opportunities
- Train, develop and educate 4 investigators
Loss Prevention Manager
Niketown Miami
08.1999 - 06.2003
- Added responsibilities
- Overlook the Florida City and Naples Factory stores
- Train and develop 2 investigators
- Initiate and conduct internal investigations on shortage areas
- Create shortage reduction plans after inventory results focusing on top 3 shrink areas
Loss Prevention Agent
Niketown Miami
01.1999 - 08.1999
- Identify and apprehend shoplifters
- Initiate and communicate internal investigations to Supervisor
- Conduct safety and store monthly audits
Store Detective (I & II)
Burdines, Dadeland Mall
03.1997 - 01.1999
- Identify and apprehend shoplifters
- Communicate internal integrity issues
- Trained new detectives to meet company standards
Store Investigator
Mervyn’s
08.1996 - 03.1997
- Identify and apprehend shoplifters
Sales Associate
Mervyn’s
08.1995 - 08.1996
- Assisted guest with their selections and executed sales transactions
Education
General Studies - General Studies
Miami Dade Community College
Miami, FL02.1998
General Studies -
Braddock Senior High
Miami, FL08.1995
Skills
- Interviewing Techniques
- Forensic Interviewing
- Advanced Interview Techniques
- Phone Interview Techniques
- Scientific Content Analysis
- Organized Retail Crime
- Bilingual
- Circle of Influence
- Physical security
- Access control
- Vendor relations
- Loss prevention strategies
- Security systems
Timeline
Cluster Loss Prevention Manager
Amazon
11.2020 - Current
Regional Loss Prevention Manager
Amazon
11.2020 - 08.2024
Added Responsibility, Argentina Market
Ralph Lauren
09.2010 - 01.2012
Regional Manager of Asset Protection, (South East)
Ralph Lauren
06.2006 - 11.2020
Organized Retail Crime Manager, Florida Malls
Limitedbrands
06.2003 - 06.2006
Loss Prevention Manager
Niketown Miami
08.1999 - 06.2003
Loss Prevention Agent
Niketown Miami
01.1999 - 08.1999
Store Detective (I & II)
Burdines, Dadeland Mall
03.1997 - 01.1999
Store Investigator
Mervyn’s
08.1996 - 03.1997
Sales Associate
Mervyn’s
08.1995 - 08.1996
General Studies - General Studies
Miami Dade Community College
General Studies -
Braddock Senior High
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