Rafael Angelucci
New York,NY
Summary
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
Work History
Restaurante Manager
Avra Madison Estiatorio
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant General Manager
Kyma Hudson Yards
02.2021 - 08.2022
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Restaurant Floor Manager
Molos Restaurant
03.2017 - 01.2021
- Boosted customer satisfaction through effective floor management strategies.
- Assessed employee performance consistently via observations and individual meetings for ongoing improvement.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
Education
Physics And Mathematics -
Colegio Aleman Humboldt
Caracas, Venezuela 2010
Mechanical Engineering -
Andres Bello Catholic University
Caracas, Venezuela 2016
Languages
Italian and Italian
Full Professional
Timeline
Restaurante Manager
Avra Madison Estiatorio
04.2022 - Current
Assistant Restaurant General Manager
Kyma Hudson Yards
02.2021 - 08.2022
Restaurant Floor Manager
Molos Restaurant
03.2017 - 01.2021
Physics And Mathematics -
Colegio Aleman Humboldt
Mechanical Engineering -
Andres Bello Catholic University
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