Rafael Carvajal
West Wendover,NV
Summary
Dynamic professional adept at swiftly adapting to new environments and mastering new concepts. Demonstrates strong problem-solving abilities and a commitment to continuous learning, resulting in effective application of knowledge in various contexts. Proven track record of thriving in fast-paced settings while driving positive change.
Overview
6
6
years of professional experience
Work History
Grocery Manager
Smiths Food And Drug
West Wendover, NV
06.2024 - 01.2025
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Provided feedback on employee performance reviews during annual evaluations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial records to identify areas of improvement within the store.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored inventory levels and stock shelves with new merchandise.
- Created strategies to increase customer loyalty through promotional campaigns.
- Inspected equipment regularly to ensure proper functioning of refrigeration units.
Slot Shift Manager
Nugget Casino
West Wendover, NV
06.2023 - 06.2024
- Handled payout errors and disputes promptly.
- Provided coaching and feedback to team members in order to improve performance.
- Maintained accurate records of employees' hours worked, wages, tips and other information as required by law.
- Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
- Assisted in the preparation of daily revenue reports for accounting purposes.
- Organized inventory counts and verified product quality before restocking shelves.
- Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
- Adhered to all applicable laws, rules, regulations, guidelines and best practices.
- Resolved customer complaints and payout errors.
- Interpreted game guidelines and betting limits.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Assistant Slot Shift Manager
Peppermill Casino
West Wendover, NV
11.2022 - 01.2023
- Tracked financial performance of slot machine operations through effective budget management.
- Communicated house policies, including game rules and betting limits.
- Maintained strict compliance with internal controls for all financial transactions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured that all slot machine areas were properly staffed and supervised staff members on the floor.
- Resolved customer complaints and payout errors.
Security Officer
Peppermill Casino
West Wendover, NV
08.2021 - 10.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Searched bags manually to identify prohibited items and contraband.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Searched individuals and baggage for weapons and other prohibited items.
- Secured personnel and premises by inspecting buildings and patrolling property.
Maintenance Technician
Peppermill Casino
West Wendover, NV
03.2019 - 12.2020
- Disassembled appliances to diagnose problems and facilitate repairs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Repaired machines, equipment or structures using tools or equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Operated hand and power tools to complete repairs.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Followed established safety procedures when operating heavy machinery.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
Education
High School Diploma -
Escuela Preparatoria No. 2 UdeG
Guadalajara, Jalisco, MEX10-2019
Skills
- Client Assistance Proficiency
- Stock Optimization
- Coaching and Guidance
- Risk Assessment Monitoring
- Training Facilitation
- Efficient Workflow Coordination
- Effective Merchandising Techniques
- Effective Interpersonal Communication
Another Languages
Spanish
Native/ Bilingual
Timeline
Grocery Manager
Smiths Food And Drug
06.2024 - 01.2025
Slot Shift Manager
Nugget Casino
06.2023 - 06.2024
Assistant Slot Shift Manager
Peppermill Casino
11.2022 - 01.2023
Security Officer
Peppermill Casino
08.2021 - 10.2022
Maintenance Technician
Peppermill Casino
03.2019 - 12.2020
High School Diploma -
Escuela Preparatoria No. 2 UdeG
Similar Profiles
Lucas TalbotLucas Talbot
Gardening Clerk at Smiths Food And DrugGardening Clerk at Smiths Food And Drug
Thomas VigilThomas Vigil
Replenishment Clerk at Smiths Food And DrugReplenishment Clerk at Smiths Food And Drug
Zack BooneZack Boone
Frozen Manager at Smiths Food And DrugFrozen Manager at Smiths Food And Drug
Patti PiercePatti Pierce
Center Store Field Specialist at Smiths Food And DrugCenter Store Field Specialist at Smiths Food And Drug
Marisol RodriguezMarisol Rodriguez
Office Manager at Bonneville DentalOffice Manager at Bonneville Dental