RAFAEL CEPEDA
Bronx
Summary
Dedicated professional with demonstrated strengths in customer service, connecting with customers, maintaining documentation and exceeding quotas. Good at troubleshooting problems and building successful solutions. Prospects for new business while capitalizing on emerging sales opportunities. Willing to take on any task to support the team and help the business succeed.
Overview
15
15
years of professional experience
Work History
Bus Operator
MTA
New York
03.2025 - Current
- Operated buses safely across designated routes in high-traffic urban areas.
- Ensured passenger comfort by maintaining clean and orderly bus interiors.
- Communicated effectively with passengers regarding schedules and route changes.
Uber Driver
Uber
New York
04.2024 - 08.2025
- Provided safe and efficient transportation to passengers across various routes.
- Communicated effectively with passengers to ensure a pleasant ride experience.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
Sales Associate/Key Holder
Metro By T-Mobile
Bronx
09.2017 - 03.2023
- Provides leadership support and helps run the store when managers are away.
- Understood store sales plan and company sales goals, contributing to sales growth by enhancing key performance indicators.
- Monitored and organized sales floor zone to enhance customer experience. and ensures that assigned areas are up to visual standards.
Retail Sales Associate
T-Mobile
Oakland
12.2016 - 09.2017
- Collaborated with sales staff to enhance customer service experience.
- Secured sales by presenting new phone and product features to customers.
- Assisted customers with equipment, billing and technical troubleshooting.
- Exceeded customers' expectations in a cost-effective manner.
Manager on Duty
Equinox Sports Club
New York
09.2015 - 11.2016
- Supervised, trained, and disciplined maintenance staff across operations to ensure high standards of performance.
- Adjusted schedules of maintenance staff.
- Motivate and coordinate employees, as well as providing support and professionally handling any personnel issues.
- Motivate and coordinate employees, as well as provide support and professionally handle any personnel issues.
Radio Dispatcher
Premium Car Service
New York
07.2011 - 09.2013
- Handled incoming calls for car service, including pick up addresses and dispatching drivers.
- Organized reservations for special events and special requests, ensuring seamless limousine service delivery.
- Trained and mentored new drivers on dispatch procedures, enhancing team competency and service quality.
- Organize reservations for special events and special requests such as limousine services.
Education
GED -
Hostos Community College
New YorkSkills
- Defensive driving techniques
- Inventory control
- Problem-solving
- Service-oriented
- Composure under pressure
- Positive and professional
Timeline
Bus Operator
MTA
03.2025 - Current
Uber Driver
Uber
04.2024 - 08.2025
Sales Associate/Key Holder
Metro By T-Mobile
09.2017 - 03.2023
Retail Sales Associate
T-Mobile
12.2016 - 09.2017
Manager on Duty
Equinox Sports Club
09.2015 - 11.2016
Radio Dispatcher
Premium Car Service
07.2011 - 09.2013
GED -
Hostos Community College