Rafael Cruz
Delivery Driver
Chicago,IL
Summary
Experienced, dedicated, and efficient delivery driver and warehouse associate with over 15 years in logistics and distribution. Proven track record of ensuring timely deliveries and delivering exceptional customer service. Skilled in inventory management, order fulfillment, and operating warehouse equipment. Recognized for strong communication, teamwork, leadership, adaptability, and technical proficiency.
Overview
16
16
years of professional experience
Work History
Delivery Driver / Warehouse
KSI Auto Parts
Chicago, IL
06.2024 - 04.2025
- Ensured timely and efficient package delivery to customers with a focus on accuracy
- Maintained accurate records of delivery times and recipient details
- Handled all items with care during transportation to ensure safety
- Efficiently handled cash transactions when required for COD orders
- Resolved delivery discrepancies quickly to maintain high customer satisfaction levels
- Conducted routine vehicle inspections before each shift to confirm operational readiness
- Supported overall warehouse efficiency by assisting with various operations during periods of low activity
- Trained new drivers on company policies and safe driving practices to ensure compliance
Warehouse Associate / Delivery Driver
Pilot Freight Co.
Northlake, IL
02.2009 - 03.2024
- Received, inspected, and recorded all incoming shipments for accurate inventory tracking
- Conducted regular inventory checks to ensure precise stock levels
- Operated heavy machinery to transport materials within the warehouse
- Collaborated with team members to meet daily operational deadlines
- Ensured timely and efficient package delivery to customers with a focus on accuracy
- Maintained accurate records of delivery times and recipient details
- Provided professional customer service for inquiries and concerns
- Followed safety protocols during loading and unloading processes
- Supported overall warehouse efficiency by assisting with various operations during periods of low activity
- Trained new drivers and warehouse associates on safety protocols and proper procedures
Education
Some College - General Studies
06.1995
Skills
- Effective communication and problem solving
- English (Native), Spanish (Fluent)
- Safe driving record
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
- Time management and prioritization
- Order picking and inventory management (including scanning devices)
- Route optimization strategies
- Shipping and receiving operations
- Skilled in operating industrial equipment, like reach trucks, cherry pickers, pallet jacks, and box trucks
Timeline
Delivery Driver / Warehouse - KSI Auto Parts
06.2024 - 04.2025
Warehouse Associate / Delivery Driver - Pilot Freight Co.
02.2009 - 03.2024
Kelvyn Park High School - Some College, General Studies