Tiffany Davis
Houston,TX
Summary
Results-driven professional with over 17 years of experience spanning customer service and project administration within fast-paced, high demand environments. Proven ability to manage operations, coordinate onboarding site needs, and deliver exceptional service while maintaining strong relationships with clients, vendors, and cross-functional teams. Skilled in communication, problem-solving, procurement support, scheduling, and process improvement, with a strong focus on organization, accuracy, and efficiency. Recognized for balancing project priorities to ensure seamless execution, timely delivery, and high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Project Administrator
Qcells
2026.02 - Current
- Coordinated onboarding and offboarding for 150–300+ site personnel, ensuring Day‑1 readiness through system access, device issuance, and clean access removal.
- Delivered daily manpower and manhour reporting for 10–20 subcontractors, supporting payroll accuracy and site leadership reporting.
- Conducted daily HeavyJob timecard audits, flagging missing, incorrect, or unapproved entries to reduce payroll discrepancies.
- Managed 50–100+ IT assets (laptops and tablets), maintaining audit‑ready inventory and ensuring full recovery during offboarding.
- Administered company card controls, tracking usage, collecting receipts, and supporting weekly and monthly reconciliations.
- Coordinated 8–12 recurring site service vendors (restrooms, waste, ice, fuel, internet, security) to maintain uninterrupted site operations.
- Maintained project contact lists and distribution groups for field leadership, vendors, and client representatives.
- Supported procurement by routing purchase requests, confirming approvals and PO status, and tracking deliveries for site needs.
Senior Enterprise Support Expert
T-Mobile
2017.11 - 2024.04
- Provided day to day support for business customer accounts.
- Completed Account Management activities for customer base including mobile number management, new account activation, and fulfillment of equipment needs.
- Resolved billing and service issues, effectively documenting all actions taken.
- Served as first line escalation, cancellation, and account retention support.
- Proactively provided business solutions to increase overall health of accounts, consistently exceeding performance goals.
Senior Customer Service Representative
Machine Zone
2017.05 - 2018.10
- Provided technical support and issue resolution to end users via Zendesk virtual platform.
- Responded to customer inquiries, resolved billing issues, and provided relevant system details.
- Proactively upsold system solutions to consistently exceed performance goals.
- Maintained precise records of customer interactions in CRM system.
Senior Technical Support Representative
Asurion
2016.06 - 2017.07
- Provided technical support and issue resolution to end users utilizing remote diagnostic techniques.
- Identified and implemented solutions to effectively address customer concerns regarding cell service and device issues.
- Recorded and managed service calls, created support tickets when Tier 3 intervention was necessary.
- Provided support in facilitating warranty replacement orders for covered equipment.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ2027-12
High School Diploma -
Hiram Johnson High School
Sacramento, CA2004-06
Skills
- Effective Communication Problem Solving
- Negotiation and Conflict Resolution
- Team Collaboration
- Time Management
- Product and Service Knowledge Critical Thinking
- Account Management Customer Relationship Management
- Typing Speed 70 wpm
- Scheduling and planning
- Compliance management
- Bid estimation
- Scheduling expertise
- Multitasking
- Verbal and written communication
- Adaptability and flexibility
Software
- Microsoft Office Suite/365
- CRM Software: Salesforce, Zendesk, Samson
Power BI - Avaya
- Bigtincan
- Procore
- Sharepoint
- HeavyJobs
- Jira
Timeline
Project Administrator
Qcells
2026.02 - Current
Senior Enterprise Support Expert
T-Mobile
2017.11 - 2024.04
Senior Customer Service Representative
Machine Zone
2017.05 - 2018.10
Senior Technical Support Representative
Asurion
2016.06 - 2017.07
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Hiram Johnson High School