RAFAEL DJAWANTO
Folsom,United States
Summary
Highly motivated and dependable professional with strong customer service, communication, and organizational skills. Interested in pursuing a career in financial services, with a strong interest in developing expertise in cash handling, financial transactions, and customer support. Experienced in fast paced environments requiring accuracy, attention to detail, professionalism, and effective communication. Quick to learn new procedures and new systems, with a strong work ethic and commitment to providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Bartender
Santinos West Chester
, PA
11.2025 - Current
- Mix and serve a full range of cocktails, draft beers, wines, and specialty drinks in a high-volume bar environment, consistently maintaining quality and speed of service
- Build genuine rapport with regulars and new guests, creating a welcoming atmosphere that drives repeat business and customer loyalty
- Handled customer complaints, issuing prompt remakes or comps to restore guest satisfaction and maintain loyalty.
Server
Triple Crown Radnor
11.2025 - 03.2026
- Greeted and seated groups of 4-30 guests, coordinating with kitchen staff to ensure timely service for events
- Managed food and beverage runs for simultaneous parties, ensuring accurate orders and timely delivery to enhance guest experience.
- Upsold specialty food and beverage packages using menu knowledge, increasing average check value per party
Technician
Western Pest Newtown Square
09.2024 - 10.2025
- Installed insulation in walls, attics, crawl spaces, and mechanical systems for residential and commercial projects, enhancing energy efficiency and comfort.
- Operated safely in confined spaces and elevated work areas, adhering to OSHA safety protocols and company standards to minimize risk.
- Communicated with homeowners and site managers, clarifying scope of work and addressing on-site concerns to ensure project satisfaction.
Server
TopGolf
King of Prussia, Pennsylvania
04.2023 - 01.2024
- Experienced Server and Event Ambassador at Topgolf, adept at providing exceptional customer service in a fast-paced environment
- Fostered welcoming atmosphere for guests through strong communication and multitasking skills
- Collaborated with team to deliver exceptional hospitality and uphold standards of excellence
Employee
Panera Bread Springfield
11.2021 - 05.2023
- Versatile and dedicated employee at Panera, experienced in various roles including cashier, barista, and food preparation
- Provided exceptional customer service, enhancing overall dining experience for guests
- Efficient in handling transactions, preparing beverages, and maintaining cleanliness and organization in the workspace
- Collaborated with colleagues to meet team goals, adapting to changing demands
- Committed to upholding Panera's standards of quality and service.
Education
High School -
Ridley High School
Folsom06-2023
Skills
- Time management
- Communication skills
- Organizational abilities
- Conflict resolution
- Leadership
- Customer service
- Food industry expertise
- Networking
- Active listening
- Sales strategies
- Customer relations
Timeline
Bartender
Santinos West Chester
11.2025 - Current
Server
Triple Crown Radnor
11.2025 - 03.2026
Technician
Western Pest Newtown Square
09.2024 - 10.2025
Server
TopGolf
04.2023 - 01.2024
Employee
Panera Bread Springfield
11.2021 - 05.2023
High School -
Ridley High School