Rafael Fernandez
Charlotte ,NC
Summary
Dynamic towing operator with proven expertise at Asap Recovery Inc, excelling in vehicle recovery and heavy equipment operation. Recognized for enhancing customer satisfaction through efficient service and quick decision-making under pressure. Adept at collaborating in team environments while maintaining a strong sense of personal responsibility and adaptability.
Overview
6
6
years of professional experience
Work History
Towing Operator
Asap Recovery Inc
09.2022 - 03.2025
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
IKEA
Delivery Services
01.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Hopewell High School
Charlotte Nc 06.2018
Skills
- Heavy equipment operation
- Vehicle recovery
- Winching techniques
- Hook and chain towing
- Basic mechanical skills
- Heavy lifting
- Warehouse operations
- Delivery information verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Towing Operator
Asap Recovery Inc
09.2022 - 03.2025
IKEA
Delivery Services
01.2019 - 06.2022
Hopewell High School
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