Rafael Flores
DOWNEY,CA
Summary
Especialista en soporte de TI con una trayectoria comprobada en Golden West Food Group, experto en soporte de TI básico y sobresaliendo en el trabajo en equipo y la colaboración. Redujimos significativamente los tiempos de respuesta a incidentes y mejoramos la productividad de la empresa a través de la resolución efectiva de problemas y la mejora continua.
Experiencia en Control de Calidad asegurando y garantizando el correcto desempeño de los procesos realizados.
Experiencia en Mejora Operativa Continua, enfocándose en reducir pasos innecesarios y simplificar procesos de trabajo y alcanzar objetivos
Overview
2
2
years of professional experience
Work History
IT Support
Golden West Food Group
06.2022 - 06.2024
- Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Boosted company productivity by providing timely IT support and training to employees.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
Mejora Continua Operacional
Golden West Food Group
06.2022 - 06.2024
Análisis usado para resolver problemas, evaluar soluciones y tomar decisiones, para el mejoramiento operacional
Control Calidad
Golden West Food Group
06.2022 - 06.2024
Verificando el correcto desempeño de los procesos realizados
Education
No Degree - Medicina
Downey High School
Downey, CASkills
- Basic IT support
- Continuous improvement
- Quality control
- CCTV surveillance
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Languages
Spanish
Full Professional
English
Elementary
Timeline
IT Support
Golden West Food Group
06.2022 - 06.2024
Mejora Continua Operacional
Golden West Food Group
06.2022 - 06.2024
Control Calidad
Golden West Food Group
06.2022 - 06.2024
No Degree - Medicina
Downey High School
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