Rafael Galindez
Tampa,FL
Summary
Knowledgeable professional with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
1
1
Certificate
3
3
years of post-secondary education
Skills
- Customer Service Management
- Operations Support
- Production Reporting
- Decision-Making Capabilities
- Inventory Counts
- Creative Problem-Solving
Work History
Crew Member
Five Guys Enterprises LLC
Tampa, FL
04.2018 - 02.2020
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team. Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Shift Leader
Five Guys Enterprises LLC
Tampa, FL
01.2018 - 07.2023
- Assessed company operations for compliance with safety standards
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale
- Trained new employees and delegated daily tasks and responsibilities
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
Associate of Arts - General Studies
Pasco-Hernando State College
New Port Richey, FL 08.2019 - 05.2021
Bachelor of Applied Science in Supervision And Management - Organizational Administration
Pasco-Hernando State College
New Port Richey, FL 08.2021 - 05.2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Microsoft Office Proficient
- ServSafe Certified
Accomplishments
- Achieved consistent district-leading secret shopper scores (90-100%) over five years with precise task execution
- Leadership by Example and Positive Reinforcement
- Consistently passed quarterly Steritech inspections, ensuring top-tier food safety and quality standards
- Exceptional Team Cohesion and Low Turnover
- Immersive Training Methodology
Timeline
Bachelor of Applied Science in Supervision And Management - Organizational Administration
Pasco-Hernando State College
08.2021 - 05.2023
Associate of Arts - General Studies
Pasco-Hernando State College
08.2019 - 05.2021
Crew Member
Five Guys Enterprises LLC
04.2018 - 02.2020
Shift Leader
Five Guys Enterprises LLC
01.2018 - 07.2023
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