Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rafael Galindo

San Antonio,TX

Summary

Asset Recovery Specialist with extensive experience at USAA FSB, skilled in portal management and team collaboration. Demonstrated success in optimizing work lists and negotiating effective resolutions. Proficient in compliance navigation and problem-solving, consistently achieving goals in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Asset Recovery Specialist I

USAA FSB, MDS
12.2013 - Current
  • Quality check and control for after sale letters
  • Assist with Repo Vendor Management Agent approval List biweekly
  • Communicating with our 3rd party vendors about any issues or updates USAA is requiring
  • Skilled and back up to 5 processes out of 9 under Auto Recovery unit
  • SME for KC and mapping the After Sale process
  • Assisted with testing now used UDA for our After-sale process
  • Assist with creating and testing a RPA for the After sale process
  • Collaborate and update needed KCs in department as needed
  • Knowledgeable of state regulations and compliance factors for Auto Recovery
  • Assist with mitigation and resolution
  • Managed work pipeline for our recovery Fees & Task through MasterQueue
  • Responsible for the payments being posted to the account in the correct fashion
  • Responsible for the releasing of the title to the correct parties
  • Responsible for approving Fee’s for your 3rd party vendors
  • Making sure the accounts are correctly coded in the systems
  • Ability to communicate with internal Reps on handling any major issues with after sales
  • Review accounts closely with our agents to discuss the best course of actions
  • Credit Bureau updates sent as needed for member accounts
  • Assist in training new hires with Auto Recovery Specialty Team

Recovery Specialist II MAT Unit

USAA FSB, MDS
04.2012 - 12.2013
  • Quality check files prior to closing and coding to complete process
  • Responsible for closing all consumer and home equity loans under Short sales or settlements
  • EWL pipeline management to meet SLO
  • Assist with IBC and OBC to members and third parties/dialer
  • Negotiator for home equity accounts including Bankruptcy and Estate accounts
  • Member services for members and third parties
  • Maintain communication with third party vendors to manage close of successful escrows or wires
  • Review fees received on asset accounts to request Release of liens
  • Review accounts with voluntary title surrender and impound letters
  • Pulled credit reports, home equity values, pay roll, bank statements to determine qualifications for programs

Recovery Specialist II MAP Unit

USAA FSB, MDS
04.2010 - 04.2012
  • Dialer campaigns to assist members with possible defaulted loans and consumer loans with modifications
  • Working knowledge of forbearance and deferment program
  • Negotiate with member for payment of debt
  • Underwriting for loan modification approvals
  • Pulled credit reports, home equity values, pay roll, bank statements to determine qualifications for programs
  • Set promise to pay or take payments for consumer or home equity accounts

Collector Front/Back end Collections MDS

USAA FSB, MDS
04.2007 - 04.2010
  • Assist with payment plans
  • Take payments or set promise to pay
  • Meet daily quota
  • Responsible for all stages of delinquency accounts
  • Ability to negotiate payment arrangements with customer(s)

Banking Specialist II

Washington Mutual
San Antonio, TX
05.2006 - 04.2007
  • Personal Banker
  • Business Banker
  • CD start up and management
  • Web support for members
  • Daily member contact via phone, online and person
  • Assistance with account set up/start up
  • Met daily goals

Education

Some College (No Degree) -

San Antonio College
San Antonio, TX

Skills

  • Portal management
  • BOX platform expertise
  • BOSS (SCRA) proficiency
  • Work list optimization
  • CACS 92 experience
  • ALS session management
  • UAD knowledge
  • Vintek familiarity
  • Manheim operations
  • Stream utilization
  • Pacer system navigation
  • Master queue coordination
  • NADA compliance
  • Microsoft Office proficiency
  • Team collaboration
  • Rapid learning ability
  • Problem-solving skills
  • Multi-tasking capability
  • Goal orientation
  • Dependability

References

References available upon request

Timeline

Asset Recovery Specialist I

USAA FSB, MDS
12.2013 - Current

Recovery Specialist II MAT Unit

USAA FSB, MDS
04.2012 - 12.2013

Recovery Specialist II MAP Unit

USAA FSB, MDS
04.2010 - 04.2012

Collector Front/Back end Collections MDS

USAA FSB, MDS
04.2007 - 04.2010

Banking Specialist II

Washington Mutual
05.2006 - 04.2007

Some College (No Degree) -

San Antonio College

Similar Profiles

CREATE PROFILE