Loretta Tanner
Johnson City,TN
Summary
Dynamic Commercial Support Specialist with 7 years of ServiceTitan expertise at Turn Point Services. Proven track record in client onboarding and compliance tracking, contributing to over $700,000 in revenue. Skilled in relationship building and team training, recognized for delivering exceptional remote support and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Commercial Support Specialist
Turn Point Services
01.2020 - Current
- 7 years of ServiceTitan experience.
- Commercial support team generated over $700000 in revenue in 2026.
- Trained employees on portal navigation, compliance protocols, and tools including ServiceTitan, Talkdesk, and Microsoft Teams to enhance operational efficiency.
- Utilized ServiceTitan, HelloSpoke, and Talkdesk to streamline communication and support processes.
- Deliver technical support and training to internal team.
- Supported 16 brands with scheduling, client onboarding, and general inquiries, ensuring seamless service delivery.
- Work with plumbing managers to identify best solutions for commercial clients.
- Contribute as a member of commercial sales team.
- Build professional relationships with commercial project managers.
- Set up brands in service portals and support compliance requests.
- Work with service managers on client requirements.
- Advise brand leadership on client eligibility for special pricing and billable accounts.
- Partner with accounts receivable on accurate invoicing.
- Turn Point Services achievements.
- Received management recognition during annual reviews.
- Trained over 30 employees individually.
- Onboarded multiple brands, including Chapman Heating Air Conditioning & Plumbing, Corley Plumbing Heating Air & Electric, and Tiger Plumbing Heating Air Conditioning & Electrical Services, facilitating their integration into service operations.
- Acknowledged as the go-to expert for portal navigation and functionality within the company.
- Applied Microsoft Office Suite to create professional documents and presentations.
- Coordinate with dispatch on approved commercial estimates.
Lead Teacher
Childcare Network
03.2019 - 01.2020
- Planned and delivered engaging lessons that catered to diverse learning styles.
- Supported care for children with and without disabilities, fostering an inclusive environment.
- Led meetings and facilitated parent communication to strengthen school-family partnerships.
- Worked with team members on daily coordination.
- Established an organized system for filing administrative documents.
Site Director
YMCA
09.2018 - 03.2019
- Managed database to streamline information sharing and collection processes.
- Oversaw licensing compliance and documentation processes.
- Developed agency partnerships, including God’s Food Pantry.
- Planned and implemented programming.
- Supervised staff, enhancing daily workflow and team collaboration.
- Created and distributed newsletters each month to communicate updates.
Education
B.S. - Parks and Recreation Administration
Eastern Kentucky University
Richmond, KY05-2018
Skills
- ServiceTitan administration
- Portal management
- Client onboarding
- Compliance tracking
- Customer relationship management
- Account setup
- Commercial operations
- Remote support
- Customer service
- Support services
- Problem solving
- Team training
- Attention to detail
- Relationship building
- Client communication
Volunteer Experiences
- Richmond Park and Recreation, Richmond, KY
- Real Life Community Church, Richmond, KY
- First Christian Community Church, Johnson City, TN
Timeline
Commercial Support Specialist
Turn Point Services
01.2020 - Current
Lead Teacher
Childcare Network
03.2019 - 01.2020
Site Director
YMCA
09.2018 - 03.2019
B.S. - Parks and Recreation Administration
Eastern Kentucky University