Rebekah Gandara
Temple,TX
Summary
Experienced professional in finance, administrative and client services. Highly adaptable and committed to continuous departmental improvement, actively supporting peers to ensure collective success. Dedicated to completing assignments with the highest quality and integrity ensuring all daily responsibilities are completed with the utmost care.
Overview
10
10
years of professional experience
Work History
Commercial Support Specialist
Texell Credit Union
Temple, Texas
11.2024 - Current
- Analyze and assess credit reports to make informed lending decisions. Collect documentation prior to and through final loan approval, preparing and validating all revised loan estimates and initial/final closing disclosures.
- Negotiate payment arrangements with delinquent accounts in order to collect outstanding balances or discuss payment options. Maintain up to date records of communication with clients and third party vendors.
- Collaborate with the management team on strategies for improving customer satisfaction and how we can integrate user friendly technology.
Banking Operations Supervisor
Associa
Richardson, Texas
06.2021 - 11.2024
- Supported project management initiatives; met performance goals by building new learning paths and preparing reports for leadership.
- Managed banking team employees, including international team members, and supported daily team operations.
- Created training sessions and job aids to keep business practices current; contributed to strategic planning to guide decisions aligned with company vision and goals.
Financial Coordinator/Mortgage Loan Processor
Texell Credit Union
Temple, Texas
02.2017 - 03.2021
- Analyzed credit reports and income statements to inform lending decisions. Collected documentation throughout loan approval process.
- Resolve escalations from borrowers regarding credit/debit refunds or unauthorized transactions. Investigated suspicious account activity, verified transactions, and addressed customer inquiries on declines, blocks, and wire transfers.
- Maintained confidential financial records and verified data across internal systems. Managed vendor relationships to ensure timely payments per agreed terms.
Education
Associate of Applied Science - Nursing
Temple College
Temple, TXSkills
- Loan processing
- Credit analysis
- Effective communication
- Budget administration
- Employee training
- Team supervision
- Attention to detail
- Problem solving
Timeline
Commercial Support Specialist
Texell Credit Union
11.2024 - Current
Banking Operations Supervisor
Associa
06.2021 - 11.2024
Financial Coordinator/Mortgage Loan Processor
Texell Credit Union
02.2017 - 03.2021
Associate of Applied Science - Nursing
Temple College