Ruby Croft
Support Specialist
Saint Augustine,FL
Summary
Dynamic Commercial Support Specialist with expertise in team management and remote support. Proven ability to resolve high-priority issues and optimize workflows for enhanced productivity.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Commercial Support Specialist
United Landscape Services
NE FL
04.2026 - 05.2026
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Reduced downtime by proactively identifying and addressing system vulnerabilities before they impacted users.
- Optimized use of support tools and resources to reduce waste and increase productivity.
Operations Support
Elevate 904
St Augustine, FL
04.2022 - 02.2026
- Assisted in the development of annual budgets for the operations support department, contributing insights that resulted in more accurate financial planning.
- Implemented cost-saving measures within maintenance budget without compromising quality or effectiveness of operations support services.
- Maintained up-to-date knowledge of industry best practices and emerging technologies relevant to operations support functions.
- Evaluated vendor capabilities, ensuring optimal supply chain management for seamless operations support.
- Provided network operations support when monitoring issues occurred unexpectedly.
- Participated in vendor negotiations to secure favorable terms for products and services essential to daily operations support functions.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Ensured seamless communication between departments by acting as a liaison between operations support staff and other functional teams within the organization.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Served as the primary liaison between operations support analysts and other departments, facilitating clear communication of project requirements and updates.
- Streamlined operations support processes by implementing effective organizational strategies and tools.
Front Desk Agent
Jalaram
St Augustine, FL
11.2019 - 04.2020
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
No Degree - Computer And Information Sciences
St. Johns Community College
Saint Augustine, FL 05.2001 -
Skills
Team management
Remote support
Ticket management
Call management
Network troubleshooting
Security protocols
Incident management
Documentation and reporting
Issue resolution
Troubleshooting and Diagnostics
Teamwork and collaboration
Project coordination
Certification
CPR
Timeline
Commercial Support Specialist
United Landscape Services
04.2026 - 05.2026
CPR
01-2026
Operations Support
Elevate 904
04.2022 - 02.2026
Front Desk Agent
Jalaram
11.2019 - 04.2020
No Degree - Computer And Information Sciences
St. Johns Community College
05.2001 -
USN
Aviation Support