Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rafael Gomez

Oakland,CA

Summary

Friendly and reliable individual with positive attitude and strong communication skills. Well-versed in customer service principles and cash handling, with knack for quick problem resolution and multitasking. Capable of enhancing customer satisfaction and maintaining efficient service operations.

Offering friendly demeanor and strong ability to adapt to fast-paced environments, eager to learn and develop in this field. Brings understanding of basic food safety regulations and cash handling procedures. Ready to use and develop customer service and teamwork skills in [Desired Position] role.

Developed strong customer service and cash handling skills in fast-paced concession environment. Excel at maintaining efficiency and ensuring customer satisfaction under pressure. Seeking to transition into new field where these skills can be effectively utilized.

Experienced with providing excellent customer service and managing concession operations. Utilizes effective communication skills to interact with customers and team members, enhancing service delivery. Knowledge of maintaining inventory and adhering to health and safety standards, ensuring well-run concession stand.

Overview

4
4
years of professional experience

Work History

Concession Worker

Cinemark Theaters
04.2024 - Current
  • Collaborated with team members to efficiently serve large crowds during peak event times.
  • Complied with all food safety regulations, consistently passing health inspections with no violations noted.
  • Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
  • Maintained a clean and organized workspace, ensuring a safe and sanitary environment for food preparation.
  • Participated in staff training sessions, continuously improving product knowledge and service skills for optimal performance.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Maintained high standards of customer service in high-volume, fast-paced operations.

Air Duct Technician

Bay Valley Air Ducts
05.2021 - Current
  • Implemented preventative measures such as sealing leaks in ductwork or replacing damaged components to avoid future issues or malfunctions.
  • Performed routine maintenance on air ducts, preventing buildup of dust, debris, and allergens that could impact health and safety.
  • Provided detailed reports outlining completed tasks, allowing clients to better understand their HVAC system''s overall performance status.
  • Efficiently managed inventory of replacement parts and cleaning supplies, ensuring proper tools were always available for each job.
  • Utilized advanced tools and equipment while performing thorough cleanings of air ducts, maximizing efficiency during each job assignment.

Service Specialist

Lucky Supermarket
04.2023 - 10.2023
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.

Education

High School Diploma -

San Leandro High
San Leandro, CA
06-2006

Skills

  • Efficient work pace
  • Reliability and punctuality
  • Effective communication
  • Food safety
  • Organization and planning
  • Sanitation and cleanliness
  • Maintaining equipment
  • Adaptability and resilience
  • Cash handling proficiency
  • Time management aptitude
  • Sales development
  • Food preparation expertise
  • Stress management capacity

Languages

English
Native or Bilingual
Spanish
Professional Working

Interests

  • Graphic Design
  • Team Sports
  • Playing Sports

Timeline

Concession Worker

Cinemark Theaters
04.2024 - Current

Service Specialist

Lucky Supermarket
04.2023 - 10.2023

Air Duct Technician

Bay Valley Air Ducts
05.2021 - Current

High School Diploma -

San Leandro High
Rafael Gomez