Rafael Gomez
Georgia,United States
Summary
Dynamic restaurant operations and training leader with over 19 years of experience in multi-unit management, skilled in cultivating leadership talent and driving significant sales growth. Expertise in designing and implementing impactful training programs that enhance team performance and operational efficiency. Proven track record of fostering high-performing cultures that prioritize guest satisfaction while maximizing profitability. Committed to continuous improvement and excellence in service delivery within the fast-paced hospitality industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Training and Development
Peachtree Restaurant Partners – IHOP
06.2024 - Current
- Lead training and development initiatives across multiple restaurant locations.
- Designed and implemented a management training program required for all managers, with direct recognition for contributions.
- Focus on leadership development, onboarding processes, and operational excellence.
- Area Director
- Jan 2021 – Present | Georgia (On-site)
- Oversee operations for multiple IHOP locations, ensuring compliance with food safety, labor, and financial standards.
- Develop and mentor General Managers and leadership teams.
- Implement strategic initiatives to drive sales, service, and operational improvements.
General Manager
Five Guys Enterprises
06.2019 - 01.2021
- Directed daily restaurant operations, staffing, and customer service.
- Maintained profitability while ensuring operational efficiency and brand standards.
General Manager
Cracker Barrel Old Country Store
01.2016 - 06.2019
- Managed restaurant and retail store operations.
- Oversaw staff development, cost controls, and guest satisfaction strategies.
General Manager
IHOP
01.2011 - 01.2016
- Led restaurant operations, hiring, training, and financial management.
- Consistently achieved strong sales and guest satisfaction results.
General Manager
Denny’s
02.2006 - 01.2011
- Managed high-volume restaurant operations.
- Focused on team building, food quality, and cost controls.
Education
Bachelor of Science - Business Administration and Management
Nova Southeastern University
01.2008
Skills
- Team leadership
- Skill enhancement programs
- Operations across multiple units
- Hospitality experience enhancement
- Food safety standards adherence
- Strategic development
Accomplishments
20 years of consistent Profit growth
Develop 4 Area Directors
Develop 10 General Managers
20 tropys from my company
Certification
- SMILE Leadership – In-restaurant Management Skills Training IHOP | Issued 2021-11 | Credential ID: 41179874
- SMILE Leadership – In-restaurant Team Member Position Training IHOP | Issued 2021-11 | Credential ID: 41179779
Languages
English
Full Professional
Timeline
Director of Training and Development
Peachtree Restaurant Partners – IHOP
06.2024 - Current
General Manager
Five Guys Enterprises
06.2019 - 01.2021
General Manager
Cracker Barrel Old Country Store
01.2016 - 06.2019
General Manager
IHOP
01.2011 - 01.2016
General Manager
Denny’s
02.2006 - 01.2011
Bachelor of Science - Business Administration and Management
Nova Southeastern University
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