Rafael Guerra
Olmito,Texas
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 5 years of marketing expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites.
Overview
17
17
years of professional experience
Work History
National Remote Support
Quest Diagnostics
07.2015 - Current
- Perform remote support using the WebEx and Beyond Trust
- Manage open tickets using Astea and Service manager
- Order replacement hardware using Astea
- Troubleshoot technical problems and issues remotely; perform root cause analysis and report findings to Management
- Troubleshoot and resolve all remote service tickets routed to the National Remote Group according to the established SLA guidelines
- Perform maintenance, patches and updates to all systems in a timely manner
- Operating System Administration – Adding/Delete Programs, Printers, Other Devices
Client Systems Implementation Technician
Quest Diagnostics
07.2008 - Current
- External Customer Support, Remote Support, Desktop Support, LAN/WAN
- Provide service and training for external client applications including but not limited to Care360 LO&R and Labs & Meds, Auto receive, Bridge Support, Interface Support, PC operating systems
- Software Firewall and Astea
- Perform remote support using the WebEx and Beyond Trust
- Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management
- Troubleshoot and resolve all service tickets
- Troubleshoot technical issues related to Network connectivity, Data Network Cabling, wireless network and Remote VPN connectivity
- Perform maintenance, patches and updates to all systems in a timely manner
- Perform IMAC’s all systems as applicable
- Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals
- Operating System Loading – Re-Imaging PCs
- Operating System Troubleshooting
- Operating System Administration – Adding/Delete Programs, Printers, Other Devices
- Manage inventory, including acquisition and disposal of all IT related equipment according to policies
Social Media Marketer
MARZ Web Solutions
01.2020 - Current
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Helped clients develop website portals and social media pages to promote businesses.
- Optimized website content and images to improve search engine rankings.
- Created customized marketing materials to increase product awareness.
- Completed domain name registrations and maintained website and web hosting account.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
EHR EPRE Trainer
Quest Diagnostics
01.2010 - 07.2018
- Describe electronic health records and explain their role in the medical office
- Identify the major phases of Quest Diagnostics EHR implementation and the components of the Quest Diagnostics EHR framework
- Explain the formats used in record management and describe the patient management process
- Explain how to manage patient examinations and treatment using electronic health records
- Identify the components of effective patient communication using electronic health records and computer software
- Explain the relationship between electronic health record and research, registries, and reportable events
- Explain the process for developing, maintaining, and accessing personal health records and continuity of care records
- Explain the methods used to enter Electronic Prescriptions and describe the Electronic Prescription patient management process
Freight Broker Assistant
Jillamy/MODE Transportation
05.2023 - 10.2024
- Prepared and distributed invoices, ensuring accurate billing and timely payment collection by proactively following up with clients
- Coordinated shipment pickups and deliveries, optimizing routes and carrier communication to meet deadlines and ensure the safe transport of goods
- Served as the primary point of contact for clients, providing timely updates and resolving any concerns to ensure satisfaction
- Successfully managed complex logistics for oversized/overweight cargo (including boats), securing necessary permits and documentation for on-time delivery
Penske
07.2015 - 11.2023
- Company Overview: Contract Work
- Ordered supplies, for warehouse
- Manage inventory
- Logistic services
- Coordinated expedited shipments for pickup and delivery
- Contract Work
Education
Bachelor of Science - Information Technology
UNIVERSITY OF PHOENIX
Phoenix, AZ05.2014
A+ CETIFICATION - undefined
A+ CETIFICATION
SAN ANTONIO, TX03.2008
Skills
- Installing computer hardware
- Repairing computer hardware
- Troubleshooting computer hardware
- Managing multiple troubleshooting tasks
- Time management
- Prioritization
- Working without supervision
- Learning technical concepts
- Remote end-user support
- Attention to detail
- Organizational skills
- Analytical skills
- Problem solving
- Coordinating freight shipments
- Social Media Management
- Content Creation
- SEO
- Graphic Design
- Web Design
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Freight Broker Assistant
Jillamy/MODE Transportation
05.2023 - 10.2024
Social Media Marketer
MARZ Web Solutions
01.2020 - Current
National Remote Support
Quest Diagnostics
07.2015 - Current
Penske
07.2015 - 11.2023
EHR EPRE Trainer
Quest Diagnostics
01.2010 - 07.2018
Client Systems Implementation Technician
Quest Diagnostics
07.2008 - Current
A+ CETIFICATION - undefined
A+ CETIFICATION
Bachelor of Science - Information Technology
UNIVERSITY OF PHOENIX
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