RAFAEL GUTIERREZ
United States Air Force
New Hampton,NY
1
Certification
22
years of professional experience
Correctional officer and air transporter with a long background in public safety, security, and passenger support in fast-paced, high-pressure environments. Brings steady judgment, clear communication, incident reporting, and teamwork to support safe operations, conflict de-escalation, and professional service.
Work History
Air Transporter
11 Years 9 Months- Supported passenger and cargo transportation operations in fast-paced airport and airfield environments while prioritizing safety, efficiency, and customer service.
- Coordinated with passengers, aircrew, ground personnel, and other team members to support smooth and timely departures and arrivals.
- Followed established aviation, safety, security, and operational procedures while remaining attentive to potential hazards and changing conditions.
- Maintained composure and sound judgment while working under time constraints and responding to changing transportation requirements.
- Assisted with resolving passenger questions and concerns by providing accurate information and directing individuals to appropriate resources.
Correctional Officer
20 Years 4 Months- Maintained a safe and secure environment while interacting professionally with individuals from diverse backgrounds in a high-stress setting.
- Used effective verbal communication, active listening, and conflict de-escalation techniques to resolve difficult situations and prevent escalation.
- Responded quickly and appropriately to emergencies, following established safety procedures and coordinating with team members
- Established control and discipline through rapport, verbal direction, physical restraint, and use of restraining devices to ensure safety.
- Maintained proficiency in firearms, restraint methods, and emergency response measures, including fire safety, to enhance operational readiness.
- Produced accurate, detailed incident reports to ensure compliance with confidentiality and professional standards.
Education
Associate of Applied Science - Air Transportation
Bachelor of Arts - Criminal Justice
Associate of Science - Exercise Science
Skills
Safety management
Safety protocols
Patrol and surveillance
Access control
Inspections and headcounts
Problem solving
Fast-paced adaptability
Customer assistance
Passenger assistance
Team leadership
Decisive action
Conflict resolution
Effective communication
Calm demeanor
Authority assertion
Documentation
LANGUAGE SKILLS
Bilingual - fluent in Spanish and English
Custom
Duly Registered in NY as Armed Guard since 2020
Certification
- Private Pilot US Aviation Academy Poughkeepsie, NY 2026
Timeline
Air Transporter
United States Air Force
01.2015 - CurrentRead More
Correctional Officer
NYC Department of Corrections
12.2004 - 04.2025Read More
Air University
Associate of Applied Science from Air Transportation
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Iona College
Bachelor of Arts from Criminal Justice
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Bronx Community College
Associate of Science from Exercise Science
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