Overview
Work History
Education
Skills
Timeline
Generic

Rafael Gutierrez Jr.

Overview

4
4
years of professional experience

Work History

People Operations Generalist

Golden State Warriors
San Francisco, CA
09.2024 - Current
  • Established and generated various reports to verify HR compliance.
  • Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
  • Worked closely with external vendors to plan team-building activities that encouraged collaboration within teams.
  • Coordinated with managers to create individual development plans for employees based on their performance reviews.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.

Human Resources Manager

The St. Regis San Francisco
San Francisco, CA
07.2022 - 09.2024
  • Manage recruitment process including job postings, interviews, and reference checks
  • Developed and implemented employee training programs for onboarding and professional development
  • Conduct exit interviews and analyzed turnover data for continuous improvement
  • Collaborate with hiring managers to identify staffing needs and fill open positions
  • Ensure compliance with employment laws and regulations through policy development and training
  • Manage workers compensation claims
  • Manage employee recognition programs and initiatives to boost morale and engagement
  • Investigate workplace issues with professionalism and sensitivity and detailed incidents in reports to senior leadership.
  • Investigate employee grievances and recommend appropriate actions based on collective bargaining terms.

Human Resources Assistant

Boathouse Sushi Inc.
Cotati, CA
11.2021 - 07.2022
  • Provided administrative assistance to the human resources manager.
  • Performed full-cycle recruitment activities, including sourcing candidates, conducting interviews, and making job offers.
  • Managed onboarding process for new hires, including paperwork and orientation sessions.
  • Assisted with HR policy development and implementation.
  • Maintained and organized confidential documents.
  • Assisted employees and management with inquiries regarding benefits, payroll and other aspects of employment.

Customer Service Representative

My Perfect Stays Maui Vacation Rentals
Lahaina, HI
02.2021 - 11.2021
  • Managed a high volume of incoming calls and emails in a fast-paced environment.
  • Resolved customer inquiries and complaints in a professional and efficient manner.
  • Collaborated with team members to improve overall customer service experience.
  • Trained new team members on customer service best practices and company policies.
  • Instructed field staff on maintained tasks

Education

Certificate Program - Human Resources Management

Sonoma State University
Rohnert Park, CA
12.2019

Associates Degree - Business Administration

Santa Rosa Junior College
Santa Rosa, CA
12.2018

Skills

  • Punctual
  • Strong Interpersonal Skills
  • Employee relations
  • Work well under Pressure
  • Leadership Skills
  • Training and development

Timeline

People Operations Generalist

Golden State Warriors
09.2024 - Current

Human Resources Manager

The St. Regis San Francisco
07.2022 - 09.2024

Human Resources Assistant

Boathouse Sushi Inc.
11.2021 - 07.2022

Customer Service Representative

My Perfect Stays Maui Vacation Rentals
02.2021 - 11.2021

Certificate Program - Human Resources Management

Sonoma State University

Associates Degree - Business Administration

Santa Rosa Junior College

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Rafael Gutierrez Jr.