Results-driven Customer Account Representative known for unparalleled productivity and efficiency in task completion. Possess specialized skills in client relationship management, conflict resolution, and sales strategy development. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer experiences. Committed to leveraging soft skills to enhance team dynamics and drive business growth. Organized and detail-oriented professional with experience in customer service, account management, and employee leadership. Adept planner with experience coordinating and managing projects and meeting calendars. Client-focused with strong relationship-building abilities. Known for excellent communication skills; bilingually fluent in English and Spanish.
Work History
All Purpose Clerk
Safeway
Casa Grande, AZ
09.2024 - Current
Assisted customers with inquiries, orders and complaints in a timely and professional manner.
Processed payments accurately and efficiently using cash registers, credit card machines and POS systems.
Conducted inventory counts to ensure accuracy of stock levels.
Built displays for merchandise in accordance with company standards.
Replenished merchandise shelves as needed to ensure product availability.
Answered incoming calls promptly and professionally to provide assistance or transfer calls accordingly.
Performed opening and closing procedures according to established guidelines.
Performed additional duties as assigned by management.
Customer Account Representative
Rent A Center Warehouse & Retail Store
Casa Grande, AZ
05.2024 - Current
Maintained accurate records of customer interactions, transactions and account changes.
Ensured that customer accounts were up-to-date and accurate.
Resolved billing disputes with customers.
Provided excellent customer service by responding promptly to telephone calls and emails.
Demonstrated knowledge of products and services offered to customers.
Handled difficult situations with tact, diplomacy, and professionalism.
Identified opportunities for product upsells or cross-sells based on customer needs.
Advised customers on appropriate actions to take regarding their accounts.
Explained the features, advantages, and benefits of products or services to potential customers.
Assisted with training new Customer Account Representatives.
Followed up with customers after sales or other transactions were completed.
Developed strong relationships with customers through regular communication.
Performed data entry tasks such as updating customer information in the system.
Provided detailed written reports summarizing key findings from customer interactions.
Recognized patterns in customer behavior for more effective problem solving strategies.
Set up and updated customer accounts with interactions, payments and personal information.
Safely transport appliances to customer's home and unload from vehicle.
Assemble, install, and test new appliances according to manufacturer's specifications.
Inspect products for any visible defects or damages prior to installation.
Delivered furniture to customers' homes while adhering to company safety protocols.
Loaded and unloaded trucks with furniture pieces in a safe manner using dollies and hand-trucks.
Followed all applicable traffic laws while driving on assigned routes.
