Rafael J. Aguiar
New Rochelle
Summary
Dynamic Operations Manager with extensive experience at Northwell Health, adept in optimizing departmental performance through strategic oversight and innovative solutions. Proficient in Tableau and inventory control, I excel in team leadership and fostering collaboration, driving improvements that enhance patient care and operational efficiency.
Overview
19
19
years of professional experience
Work History
Operations Manager Neurology
Northwell Health/Phelps
Sleepy Hollow
08.2023 - Current
- Manage the day-to-day operations for General Neurology at Phelps Hospital under Northwell Physicians.
- Monitor and investigate any pending charges for EEG studies, and all procedures.
- Monitor budgets for the department, and run monthly reports in Tableau.
- Monitor time and attendance for payroll for staff and providers.
- Conduct weekly staff meetings with other departments.
- Hiring and training for medical assistants, office assistants, physician assistants, and nurse practitioners.
- Create and administer policies and procedures for the department.
- Managed scheduling, training and inventory control.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Patient Accounts Supervisor Oncology
Northwell Health
Lake Success
04.2022 - 08.2023
- Manage the day-to-day operations for the chemotherapy and radiology authorization team.
- This includes Northwell Health, Eastern, and Western Regions.
- Monitor the workflow for obtaining authorizations for Phelps Hospital, Northern Westchester, Lenox Hill, and Monter Cancer Center.
- Monitor staff time and attendance for payroll.
- Follow up on claims and denials with insurance carriers.
- Review oncology authorizations and procedures.
- Conduct weekly staff meetings with other departments
- Organized and maintained office supplies to promote team productivity.
- Worked closely with insurance companies regarding claims processing, payment status updates, and follow-up procedures.
Patient Access Supervisor
Westchester Medical Center
Valhalla
09.2020 - 04.2022
- Hiring, training, and performance appraisals for the Patient Access staff.
- Responsible for monthly schedules for the entire department.
- Supervise and monitor workflow in the operating room, radiology, non-invasive lab, and emergency departments.
- Monitor patient flow and volume.
- Responsible for COVID accounts and staffing at our vaccine locations.
- Process copays and cash collections for the department.
- Work on the worklist and reports in Cerner.
- Monitor staff time and attendance for payroll
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Created reports for management regarding daily operations of the department.
Front Desk Supervisor
Columbia Doctors/NY Presbyterian Imaging
Tarrytown
04.2019 - 09.2020
- Hiring, training and performance appraisals of front desk staff
- Monitor efficacy of procedures and personnel, making recommendations for productivity improvement
- Monitor compliance with department and University protocols
- Delegate and assign work to ensure that all tasks are done in a timely manner, phones are answered, and messages are responded to each day.
- Document and resolve patient or referring physician issues as necessary.
- Create a staffing schedule to ensure coverage based on practice guidelines.
- Share administrative coverage responsibilities with other supervisors when necessary.
- Participate in disciplinary action as needed.
- Communicate directly with technologists, radiologists, staff, and other supervisors.
- Work on Epic worklists and reports.
- Monitor exam schedules.
- Collect payments from patients following Columbia University cash-handling protocols.
- Tracked inventory of supplies needed for the front desk area.
Patient Access Supervisor (Weekends)
Nyack Hospital
Nyack
11.2016 - 06.2019
- Responsible for assisting in the day-to-day operations of Admitting Registration, as well as financial counseling.
- Confirms that all insurance benefits coverage meets the standards of admission, as dictated by hospital policy.
- Liaison between related departments throughout the hospital and outside regulatory agencies.
- Scheduling for staff and monitoring their time.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Work on the daily report concerning patient registration and insurance verification for the emergency room.
Oncology Finance Supervisor
Mount Sinai Hospital
New York
07.2014 - 04.2019
- Manages the day-to-day operations of the office with supervision, hiring, training, discipline, and discharge of all subordinate personnel.
- Prioritizes, organizes, and initiates work as necessary to meet the administrative and/or billing needs of the office.
- Work on payroll, and review billing charges and denials when needed.
- Weekly employee performance reports, and Trac reports.
- Responsible for precertification and self-pay pool.
- Review oncology authorizations and procedures.
- Follow up on denials and claims with insurance carriers.
Patient Access Supervisor
New York Presbyterian Hospital
New York
06.2008 - 06.2016
- Supervises inpatient and outpatient admissions, including bed assignments and the completion of preliminary paperwork.
- Confirms that all insurance benefits coverage meets the standards of admission, as dictated by hospital policy.
- Responsible for the creation of online death certificates and the release of the body.
- Scheduling for staff and monitoring their time.
- Supervise staff in the emergency room, as well as the admitting department.
- Created reports for management regarding daily operations of the department.
Patient Access Supervisor (Weekends)
St Luke's/Roosevelt Hospital
New York
05.2012 - 07.2014
- Supervises inpatient and outpatient admissions, including bed assignments and the completion of preliminary paperwork.
- Confirms that all insurance benefits coverage meets the standards of admission, as dictated by hospital policy.
- Responsible for the creation of online death certificates and the release of the body.
- Responsible for hospital safety and the release of patient belongings.
- Supervise staff in the emergency room, as well as the admitting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Transport Supervisor
New York Presbyterian Hospital
New York
01.2006 - 01.2008
- Supervised escorting of patients, blood products, specimens, and other patient-related articles.
- Monitored Tele-Tracking System.
- Creation of transporters' weekly schedules.
- Supervised morgue attendants and the transportation of deceased patients.
Education
Bachelor of Science - Health Care Administration
Columbia Southern University
03.2025
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NY01.2000
High School Diploma -
Manhattan Center High School
New York, NY01.1997
Skills
- Microsoft Office Programs
- Microsoft Excel
- Inventory control
- Operations management
- Kronos
- Eagle
- Epic
- Gateway
- OnTrac
- Stockamp
- Cerner
- API Healthcare Payroll System
- RQI
- Passport
- McKesson
- OnBase
- E Clinical
- Synapse
- A2K
- Change health
- Allscripts
- Sunrise
- Aeos
- Soarian
- V Look up
- Power BI
- Visio
- Tableau
- Patient Keeper
- Healthpay24
- MEDITECH EHR software
Affiliations
- Currently enrolled in The McKinsey Connected Leaders Academy
- Hispanics BERG
- Mosaic BERG
Timeline
Operations Manager Neurology
Northwell Health/Phelps
08.2023 - Current
Patient Accounts Supervisor Oncology
Northwell Health
04.2022 - 08.2023
Patient Access Supervisor
Westchester Medical Center
09.2020 - 04.2022
Front Desk Supervisor
Columbia Doctors/NY Presbyterian Imaging
04.2019 - 09.2020
Patient Access Supervisor (Weekends)
Nyack Hospital
11.2016 - 06.2019
Oncology Finance Supervisor
Mount Sinai Hospital
07.2014 - 04.2019
Patient Access Supervisor (Weekends)
St Luke's/Roosevelt Hospital
05.2012 - 07.2014
Patient Access Supervisor
New York Presbyterian Hospital
06.2008 - 06.2016
Transport Supervisor
New York Presbyterian Hospital
01.2006 - 01.2008
Bachelor of Science - Health Care Administration
Columbia Southern University
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
High School Diploma -
Manhattan Center High School
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