Steven Richard
Bellingham,MA
Summary
Obtain a challenging management position in a professional automotive organization where I can strengthen and enhance my own goals in conjunction with the organization's goals. To use these goals to plan, execute, and bring the organization to the next level. A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. Expertise in supply chain coordination and vendor relationship management.
Overview
18
18
years of professional experience
Work History
Parts Manager/Director of Fixed Operations
Boston Volvo Cars
09.2021 - Current
- Responsible for all day-to-day operations including: parts ordering, special order processing, expenses, warranty, and staff supervision
- Recruited employees to assemble a highly efficient, motivated, and successful counter staff
- Coached employees on a daily basis to ensure they reached or exceeded their individual potential and growth
- Worked with managers and directors to streamline and increase wholesale business
- Worked closely with the service department to eliminate paperwork and become more efficient by utilizing ADP Pre-Qs and by using runners; allowing techs more time on task
- Skilled in customer service resolution
- Excellent rapport with customers
Parts Manager
CDJR of Raynham
01.2021 - 09.2021
- Managing the parts department for CDJR and Mitsubishi of Raynham
- Inventory reconciliation and management
- Responsible for all day-to-day operations including: parts ordering, special order processing, expenses, warranty, and staff supervision
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Manager
Lexus Of Watertown
10.2017 - 07.2020
- Successfully managed parts inventory
- Worked closely with the service department to ensure exceptional service in a timely manner
- Consistently reviewed, analyzed, and changed procedures based on current business needs
- Largely expanded the wholesale footprint
- Enhanced sales by implementing merchandising and promotional improvements within the parts department boutique
- Worked with sales to assist new and used car owners with accessorizing vehicles, in turn helping to close deals
- Maintained a profitable and fully functioning department during a year long building renovation
- Provided daily coaching of parts department team to help expand their business knowledge
- Lead parts department team to always strive to attain departmental and organizational objectives
- Proven growth month over month and year over year by carefully choosing and executing the correct business plans
Parts Manager
DCH Toyota of Milford
02.2016 - 10.2017
- Successfully managed parts inventory
- Worked closely with the service department to ensure proper service in a timely manner
- Consistently reviewed, analyzed, and changed procedures based on business needs
- Instituted vending machines in the shop to help increase productivity with top moving maintenance parts
- Increased wholesale footprint
- Worked with sales to assist new and used car owners with accessorizing vehicles, in turn helping to close deals
- Provided daily coaching of parts department team to help expand their business knowledge
- Lead my team to always strive to attain departmental and organizational objectives
- Hit 100%+ of department objective 19 out of 21 months
Northern US & Canadian Dealer Development Manager
Dinan Corp
02.2014 - 02.2016
- Responsible for new dealer acquisitions, training, and support in the northern United States and Canada
- Personally acquired 57 new dealers with net purchases of over two million dollars in 24 months
- Provided dealer training and support for 131 Dinan authorized dealers
- Provided product support and problem resolution
- Assisted dealers with POS/POP set-up
- Assisted in track events to help secure dealer loyalty, as well as brand loyalty
Assistant Parts Manager/Motorsports Manager
BMW Gallery of Norwood
05.2006 - 02.2014
- Responsible for all day-to-day operations including: parts ordering, special order processing, expenses, warranty, and staff supervision
- Recruited employees to assemble a highly efficient, motivated, and successful counter staff
- Coached employees on a daily basis to ensure they reached or exceeded their individual potential and growth
- Worked with managers and directors to streamline and increase wholesale business
- Worked closely with the service department to eliminate paperwork and become more efficient by utilizing ADP Pre-Qs and by using runners; allowing techs more time on task
- Skilled in customer service resolution
- Excellent rapport with customers
- Assisted with the build out of a new BMW facility; coordinated the parts department's move and set-up within 72 hours
- Sold Dinan high performance products; personally grew the dealership's Dinan sales by 740%
Education
High School Diploma -
Danvers High School
Danvers, MASkills
- ADP/CDK DMS
- ASR Pro
- Reynolds & Reynolds DMS
- Microsoft Office Programs
- Improving customer satisfaction
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Warehouse Operations
- Goal Setting
- Staff Training
- Lean principles
- Obsolescence control
- Profit and loss tracking
- Dealer Training
- Manufacturer Training
- Team Building
- Customer Service
- Inventory Management
Timeline
Parts Manager/Director of Fixed Operations
Boston Volvo Cars
09.2021 - Current
Parts Manager
CDJR of Raynham
01.2021 - 09.2021
Parts Manager
Lexus Of Watertown
10.2017 - 07.2020
Parts Manager
DCH Toyota of Milford
02.2016 - 10.2017
Northern US & Canadian Dealer Development Manager
Dinan Corp
02.2014 - 02.2016
Assistant Parts Manager/Motorsports Manager
BMW Gallery of Norwood
05.2006 - 02.2014
High School Diploma -
Danvers High School
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