Rafael Leverman
Antioch,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Ac Transit
Oakland, California
03.2025 - Current
- Operated transit buses in accordance with safety protocols and regulations.
- Assisted passengers with boarding and disembarking, enhancing overall passenger experience.
- Coordinated schedules with dispatch to maintain timely route adherence, minimizing delays.
- Monitored vehicle performance and reported maintenance needs promptly.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Communicated with dispatch via two-way radio, ensuring efficient operations and quick response to issues.
Rental Facility Agent Specialist
City Of Concord, California
Concord, California
05.2024 - 02.2025
- Handled citizen inquiries about city services and resources, ensuring accurate information delivery.
- Facilitated processing of permits and licenses for residents and businesses, contributing to streamlined operations.
- Maintained accurate records of interactions using internal database systems.
- Addressed customer inquiries and complaints promptly and professionally, enhancing overall satisfaction.
Customer Service Representative
Leverman's Electric
Oakland, California
01.2023 - 05.2024
- Managed incoming communications, including emails and phone calls, ensuring prompt resolution of customer inquiries.
- Processed orders and updated customer records in the database to maintain data integrity and support service delivery.
- Coordinated service appointments between customers and technicians, optimizing scheduling to enhance customer satisfaction.
Ramp Agent
Airport Terminal Services Inc
Oakland, CA
08.2022 - 12.2022
- Loaded and unloaded baggage from aircraft in a safe and efficient manner.
- Operated ground service equipment, ensuring timely and accurate transport of luggage and cargo.
- Conducted pre-flight checks on equipment to ensure proper functionality.
- Coordinated loading operations through effective communication with team members, enhancing team collaboration.
- Maintained cleanliness and organization of ramp area, supporting safety compliance and operational efficiency.
- Connected power units and service hoses to ensure aircraft readiness.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Education
High School Diploma -
Lionel Wilson College Preparatory Academy
Oakland06-2021
Skills
- Vehicle operation
- Pre-trip inspection
- Maintenance reporting
- Dispatch communication
- Schedule coordination
- Customer service
- Multilingual support
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Certificate Of Completion
ALAMEDA- CONTRA COSTA TRANSIT DISTRICT - (LICENSE) CLASS B - WITH PASSENGER ENDORSEMENTS
Timeline
Transit Bus Operator
Ac Transit
03.2025 - Current
Rental Facility Agent Specialist
City Of Concord, California
05.2024 - 02.2025
Customer Service Representative
Leverman's Electric
01.2023 - 05.2024
Ramp Agent
Airport Terminal Services Inc
08.2022 - 12.2022
High School Diploma -
Lionel Wilson College Preparatory Academy