Rafael Linarez
Fort Lauderdale
Summary
In-depth Quality Analysis Specialist (Data Analytics) with success in prioritization and multitasking. Exceptional communication and organizational skills. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Ability to use data insights as a story teller to showcase opportunities of improvement to leaders of different departments.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Senior Quality Specialist - Data Analytics
Sanitas Medical Center
08.2023 - Current
- Design and Implement strategies, processes, that allows reaching all the service quality metrics (Patient Satisfaction)
- Identify, update, monitor and manage KPIs and metrics required to establish the status of the service level, the actions required for the improvement towards service excellence
- Overview of complaints management in order to made root cause analysis and improve optimal service levels
- Lead the executive service committee in which the status of service levels and plans to ensure the NPS target.
Service Quality Specialist - Data Analytics
Sanitas Medical Center
09.2022 - 09.2023
- Provide regular updates to team leadership on patient experience quality metrics by communicating consistency recognitions/complaints from the different channels between the organization and the patient.
- Fix identified issues to improve workflows in patient experience department.
- Create and collaborate in implementation and maintenance of customer complaint log.
- Collecte and analyze data to measure effectiveness of patient experience processes.
Realtor Associate
Potential Property Group -PPGMIAMI
05.2017 - Current
- Rent, buy, or sell property for clients
- Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.
Senior Manager
GNC
10.2019 - 09.2022
- Senior Store Managers expand their sales and employee development skills to multi unit management by overseeing a group of 3 to 5 GNC Retail locations in an assigned area
- Essential Duties and Responsibilities Manage operations, staffing, and sales/profit goals of assigned stores
- Ensure total compliance with all store operations policies and procedures
- Manage the store's inventory with GNC guidelines; receive, check, and shelve all merchandise orders
- Manage work schedules within established budgets for optimal store coverage
- Hire, train, discipline, review, and terminate employees
Store Manager
GNC
01.2019 - 10.2019
- Interaction with customers and committed to helping them choose the right products, as well as making recommendations based on your overall product knowledge and understanding of their needs
- Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential Strong team building, leadership, and managerial skills, such as giving feedback to store associates regarding work performance
- Including, but not limited to cash handling, inventory count and deposits according to GNC procedures
- Responsible for ordering merchandise and supplies to maintain appropriate inventory levels, according to GNC guidelines to maximize sales and maintain store appearance Verify the delivery of all merchandise to the store
- Ensure full understanding of all store communications including product information, advertising, promotions and other marketing initiatives
- Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Partner with Loss Prevention to ensure adherence to GNCs policies and procedures.
Assistant Manager
GNC
05.2017 - 01.2019
- Keep the customers up to date of all promotions and advertisements
- Assists in merchandising, housekeeping, and maintenance of displayed merchandise and floor moves
- Manage the operations, staffing, and sales/profit goals (KPI), ensure total compliance with all the policies, manage the store's inventory with guidelines
- Receive, check and shelve all merchandise orders.
Marketing Coordinator
Altus Realty
11.2015 - 05.2017
- Offer Altus Real Estate services to clients around the world, customer service and care in English and Spanish
- Attend clients requirements about the best opportunities to get a property in South Florida for rent or for housing
- Create and Send campaigns about all properties in the Organizations.
Systems Specialist Auditor
Sanitas Venezuela Medicina Prepagada
08.2013 - 10.2015
- Gather information about responsibilities and entities that take part in the different organization processes, according to international standards related to the direction and control of technology information (COBIT, OSI, ITIL, among others)
- Identification of critical resources throughout IT systems by enforcing the strategic objectives of the organization, thereby keep the proper functioning of each check Point and activities
- Make sure the right implementation of computer security controls, ensuring access for authorized users to information systems in order to offer greater integrity, confidentiality and reliability
- Management Support Service of new technological projects in order to determine priorities, control progress and results
- Script development (reports) in SQL/ORACLE.
Network Administrator
Corporación SYSTAR Ingeniería y Sistemas (LINKIT), C.A.
08.2012 - 08.2013
- Monitor the activity on the network and provide technical support services in case of increased network congestion and access problems; manage user accounts for current and new employees, keep updated all databases (Active Directory, Access Control, Information Systems, among others)
- Be aware of brand new technological releases to always offer the latest advances to modernize the network infrastructure.
Operations Engineer
Corporación TELEMIC C.A. (Inter)
04.2008 - 08.2012
- Provide telecommunication services to speed up administrative or any other processes , offering preventive and corrective services to computers, helping out users during their activities; approaching the best way to use technological resources thereby maintain an adequate information structure
- Provide preventive and corrective maintenance, as well as develop projects at HFC Network Department (Hybrid Fibre-Coaxial), Equalizing Amplifiers, Project Development of Trunk and Distribution Networks Coaxial, verification of optical links optimum values of different nodes exposed in the corporation.
Education
MBA - Data Science - Business Analytics Track
Florida International University - College of Engineering & Computing
Miami, FL05.2024
System Engineering Degree - Computer and Information Sciences and Support Services
Universidad Bicentenaria de Aragua
01.2009
Skills
- Quality Assurance Analysis
- Statistical Data Analysis
- Microsoft Power BI
- Team Collaboration
- Detail Oriented
- Documentation and Reporting
- Data Analysis
- Quality System Implementation
- Analytical Thinking
- Public Speaking
- Decision-Making
- Customer Service
- Personnel Management
- Problem-Solving Skills
- Team Leadership
- Issue Resolution
- Data Visualization
Certification
- EFSET 41 Intermediate (CEFR B1)
- Share Data Through the Art of Visualization
- Tools for Data Science
- IBM Data Science Certification
- Python for Data Science and AI
Languages
Español
Inglés
Timeline
Senior Quality Specialist - Data Analytics
Sanitas Medical Center
08.2023 - Current
Service Quality Specialist - Data Analytics
Sanitas Medical Center
09.2022 - 09.2023
Senior Manager
GNC
10.2019 - 09.2022
Store Manager
GNC
01.2019 - 10.2019
Realtor Associate
Potential Property Group -PPGMIAMI
05.2017 - Current
Assistant Manager
GNC
05.2017 - 01.2019
Marketing Coordinator
Altus Realty
11.2015 - 05.2017
Systems Specialist Auditor
Sanitas Venezuela Medicina Prepagada
08.2013 - 10.2015
Network Administrator
Corporación SYSTAR Ingeniería y Sistemas (LINKIT), C.A.
08.2012 - 08.2013
Operations Engineer
Corporación TELEMIC C.A. (Inter)
04.2008 - 08.2012
MBA - Data Science - Business Analytics Track
Florida International University - College of Engineering & Computing
System Engineering Degree - Computer and Information Sciences and Support Services
Universidad Bicentenaria de Aragua
Personal Information
Title: Quality Services Analyst - Data Analytics
Personal Information
Title: Quality Services Analyst - Data Analytics