RAFAEL MAGLOIRE

Philadelphia,PA

Summary

Operations and workforce development leader with extensive experience in multi-site management, safety compliance, and training. Achieved significant impact by training over 600 associates and directing daily operations across three retail locations, fostering a culture of safety and performance excellence.

Overview

years of professional experience

Work History

Director of Operations / Independent Owner

BrightLane, Inc.

Philadelphia, PA

01.2024 - Current

Directed daily operations across three retail locations, managing teams of up to 17 employees while overseeing staffing, scheduling, payroll coordination, compliance, inventory, and customer experience.
Conducted over 2,000 interviews and hired 50-60 employees to enhance multi-site staffing and support business growth.
Built onboarding systems, new-hire orientations, scripts, daily meeting structures, and leadership-development processes.
Personally trained 15 employees and developed 10 into trainer or leadership roles through structured coaching and accountability.
Facilitated weekday morning meetings and numerous one-on-one coaching sessions to reinforce performance, professionalism, safety, and operational standards.
Managed employee relations matters, addressing performance improvement, conflict resolution, hiring decisions, and terminations.
Maintained compliance with client requirements, audits, quality standards, and retail-partner expectations.

Learning Process Assistant (Learning Trainer)

Amazon XL Fulfillment Center (AMXL)

Cranbury, NJ

10.2020 - 03.2024

Led Learning Trainer efforts for 12-hour overnight shift, providing functional leadership to 80 Learning Ambassadors across all departments.
Trained, evaluated, and certified 600+ associates on powered industrial truck (PIT) equipment across Inbound, Outbound, Receiving, Ship Dock, ICQA, Learning, and XL Operations.
Delivered 500+ classroom and hands-on PIT classes covering Reach Trucks, Order Pickers, Sit-Down Forklifts, Clamp Trucks, Side Riders, Turret Trucks (VNA), and Electric Pallet Jacks.
Conducted tenure-based recertifications and corrective retraining after safety violations, ensuring safe operation and compliance with standard work.
Performed safety, quality, process-compliance, and PIT-observation audits for associates, Learning Ambassadors, and managers.
Partnered with Operations Managers to coordinate onboarding, training coverage, workforce readiness, and operational support during high-volume periods.
Supported launch of out-of-state fulfillment center by facilitating Learning setup, onboarding new hires, certifying PIT operators, mentoring ambassadors, and reinforcing site procedures.
Identified process and training improvements, monitored operational needs, and adjusted teaching methods to improve associate readiness and retention.

Education

High School Diploma -

Jackson Liberty High School

College Coursework -

Middlesex County College

Skills

Operations Management Warehouse Operations Powered Industrial Truck Training Safety & Compliance Workforce Development Learning & Development Multi-Site Leadership Process Auditing Onboarding Performance Coaching Scheduling Inventory Management Employee Relations Microsoft Office

Accomplishments

600+ Associates trained and PIT-certified
500+ PIT training classes delivered
80 Learning Ambassadors mentored
7 PIT equipment types taught
3 Retail locations managed
17 Largest team managed
50-60 Employees personally hired
2,000+ Interviews conducted

Timeline