Rafael Maldonado
Sales Leader
Coram,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
1
1
Language
Work History
Selling Leader
American Eagle
Lake Grove, NY
03.2022 - 01.2024
- Talking to associates and setting up goals to help them improve productivity and give customers a great experience
- Reevaluating business for the day based on money and traffic, coming up with solutions to increase KPI’s
- Always moving around the store, checking on associates that need help and asking customers how their shopping experience is
- Evaluating KPI’s on the day, week, and month to make goals for myself and other managers
- Contributed to an increase in conversion at my store by 3%, using social media like Instagram to set up events with other stores and schools in the community.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Sales Associate
American Eagle
Lake Grove, NY
12.2020 - 03.2022
- Using open-ended questions to hone in on what guests want or need, while also giving them other options to add on to sales
- Working with co-workers in problem-solving outfits, setting fitting rooms, and convincing guests to join our loyalty program
- Greeting every guest in the store and following up on them if they need further assistance
- Having great product knowledge and knowing of promotions to increase profit and loyalty sign-ups, including credit card applications for guests
- Talking and communicating with co-workers and managers in my zone about how guests are, what they need and are looking for.
- Answered customer questions about sizing, accessories, and merchandise care.
- Would on average sign 3 people up for out credit card each shift.
Stock Associate
Abercrombie
Manhattan, NY
09.2017 - 04.2020
- Organizing new products in bays and communicating with management about said products
- Moving at a brisk pace to complete all tasks within my shift, even before my shift is over and asking for additional tasks
- Assessing the floor by looking or asking co-workers if any product needs filling or readjustments
- Moving through multiple floors of products, reorganizing and assisting salesperson.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Managed inventory storage in clean and organized fashion.
- Finishing around 5 boxes of shipment every hour.
Education
Bachelors in Psychology - Neuroscience
Hunter College
Manhattan, NY05.2020
Skills
Recruitment and Hiring
Process Improvement
Social Perceptiveness
Computer Skills
Analytical and Critical Thinking
Planning and Coordination
Friendly, Positive Attitude
Active Listening
Timeline
Selling Leader
American Eagle
03.2022 - 01.2024
Sales Associate
American Eagle
12.2020 - 03.2022
Stock Associate
Abercrombie
09.2017 - 04.2020
Bachelors in Psychology - Neuroscience
Hunter College